Anelisa Mthathi

Hello! I'm [Your Name], a dedicated and detail-oriented professional with a Bachelor of Commerce in Information Systems. With two years of experience as a Junior Business Analyst at the South African Social Security Agency and one year as a team leader at Home Affairs, I've developed strong analytical and problem-solving skills. I thrive in collaborative environments and excel at streamlining processes for enhanced efficiency. My passion for innovation and commitment to continuous improvement make me an ideal candidate for roles in business process analysis. I'm excited about contributing my skills to dynamic teams and driving impactful outcomes. Let's connect and explore how I can bring value to your organization!

Team Leader

Home Affairs

November 2022-Current

• Supervise day-to-day Activities.
• Manage the team’s performance.
• Provide daily/weekly reports to the project manager officer.
• Process requests in a quick manner without any mistakes.
• Treat customers’ information with necessary confidentiality.
• Ensure customers’ requests are clearly understood.

Business Analyst

South African Social Security Agency

2019-2021

• Documenting change requests requirements and potential solutions.
• Ensured compliance with a service-level agreement (SLA).
• Determined software and product life cycles.
• Identified and resolved project issues.
• Map systems processes using BPMN and ARIS.
• Develop user manuals for provincial branches and technical specification documents for various Systems.
• Analysed client needs and provided project status updates.
• Provided technical assistance and support to project managers.
• Monitored project progress and addressed client issues.
• Managed project development stages.
• Developed and implemented test plans to ensure project accuracy.
• Assigned and managed project activities per client standards.

Bachelor of Commerce in Information Systems

2015-2017

University of Fort Hare

National Certificate: Software Development

2021-2022

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