Andrew Ralston

Field Service Technician with 9+ years’ experience with label
printers. In the office, I did in-house repairs, telephonic and
remote support and provided training to sales personal and
distributors. On-site in the field, I installed and provided
training on the printers and software. Printer repairs and
software trouble shooting. I would also provide seller
support to the customers should they require pricing for
printer consumables.

01 – 2018 to
12 - 2019
Co-Owner – Mischief Tech
Duties
 Updating online store with the new products and pricing daily.
 Sending quotes through to clients.
 Driving through to distributors to collect order goods.
 Arranging for couriers to collect orders and deliver them.
Reason for Leaving.
Company closed.
04 – 2013 to
10 – 2017
Field Technician – Brady (Grafo Wiremakers Africa)
In-house
 Printer Repair and servicing
 Telephonic and remote support
 Printer training to Sales personal, distributors and clients
 Looked after Production Department’s machinery used to create
and engrave tags for clients and distributors.
 Handy man for the office
On-site
 Travelled within South Africa seeing clients.
 Printer installation and software training
 Printer repairs and software trouble shooting
 Accompanied Sales personal to see clients and help promote the
product
Reason for Leaving.
Mutual Separation
04 – 2009 to
04 – 2013
Field Technician – ADE Barcoding and Labelling
In-house
 Printer and Scanner Repair and servicing
 Telephonic and remote support
 Printer training to Sales personal, distributors and clients
On-site
 Travelled within South Africa seeing clients.
 Printer installation and software training
 Printer repairs and software trouble shooting Accompanied
Sales personal to see clients and help promote the product
Reason for Leaving.
Left for a better position.

05 – 2007 to
03 – 2009
General Assistant – ITJ Retails (Company Closed)
 Worked in the storeroom – booking in and sending out stock
from suppliers.
 Worked in the Technical office – repairing and troubleshooting
computers. Built complete computers and installing operating
systems.
 Worked on the sales floor assisting clients.
 Attended the till point when required to
 Managed the store once a week. Cashing in during the evenings
and paid employees their weekly salary
Reason for Leaving.
Left for a better position.
09 – 2003 to
06 – 2006
Mainframe Operator / Mainframe Helpdesk – Barloworld Coatings
Plascon
Mainframe Operator
 Ran the daily, weekly and monthly system backup.
 Ran jobs that produced reports and ensured that the reports
went to the users within the company.
 Printed reports that were shipped to the different depots within
Plascon.
Mainframe Helpdesk
 Logged all calls for hardware repairs.
 Sent or reprinted reports for users
 Allocated or removed user access to reports.
 Setup the daily, weekly and monthly scheduled for the operators
Reason for Leaving.
Contract came to an end.

Education
High School Norkem Park High
Highest Qualification Matric
Dates Attended 1997 – 2001
Subjects English
Afrikaans
Maths
Science
Geography
Accounting
Courses
Institution Damelin - Benoni
Date 2002 – 1-year course
Course E-commerce and Web Management
Subjects Paint Shop Pro
Flash 5
Dreamweaver
Web Marketing
DHTML
CGI Perl
CIW E-commerce Designer
Institution EEC Brakpan
Date 3-month course - 2006
Course A+ Course
Subjects Hardware installation and trouble shooting.
Software installation, setup and trouble
shooting
Institution Udemy.com
Date March 2018
Course Web Design for Beginners: Coding in HTML and
CSS
Subjects HTML and CSS
Institution Udemy.com
Date April 2018
Course SEO Guide to Ranking Local Business Websites
Subjects SEO – Search Engine Optimisation
Institution Udemy.com
Date August 2019
Course CompTIA A+ 2019 Certification 1002
Subjects A+