Allan Reinhardt

My background includes 30 years of proven accomplishment and progressive advancement in the automotive industry specialising in Service Operations and Customer Relations management. I have a strong reputation for leading, building, and developing proactive Service team across diverse regions to diagnosis, service and repair vehicles. Drive the service management operation at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. Decreased dealer productive costs by looking at infrastructure and reshuffling personnel to ensure dealers had optimal staffing requirements for their demand. Implement customer response strategies, resolving complaints and escalations. Drive, monitor and leverage KPI's to ensure success, manage the day-to-day operations, and lead continuous improvement across the center.

• Lead all aspects of every day shop operations, including the efficient, productive, and safe operation of our service bays
• Train, coach and assist the Automotive Technicians in the diagnosis, service, and repair of vehicles
• Direct and coordinate daily activities involved in the acquisition, operations, and maintenance of automotive service and equipment.
• Responsible for Service Departments Sales, Profit’s and KPI’s; assigns duties and schedules work hours, monitors and evaluates job performance.
• Implemented weekly follow-ups on quotes not-taken-up to maximise sales vs quotations – Achieved 89%
• Implemented the 135% Rule when it came to loading the workshop to compensate for no-show customers to ensure 120% productivity daily
• Grew daily/monthly productivity through planning to an average of 127% for 2018

NQF5 business administration (SBS)

Diploma Motor Engineering