Front Office Host - Camps Bay, South Africa - HotelJobs

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Camps Bay, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description
Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.


If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Camps Bay Retreat is looking for a passionate Front office Host.

The Host is responsible for the overseeing of daily front office desk operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment.


Minimum requirements

  • Matric
  • Hotel Management Diploma (advantageous)
  • Minimum 2 years experience in the same or similar position
  • Multivenue experience advantageous
  • Strong OPERA knowledge
  • Valid driver's license and own vehicle (advantageous)

Duties and responsibilities

  • Courteously and accurately answer enquiries from potential guests
  • Accept hotel reservations
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Allocate rooms to expected arrivals after checking guest preferences and special requests
  • Assist all departments in servicing the guests especially during high volume periods
  • Adhere to company credit limit / floor limit policies
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank
  • Analysing customer feedback and providing strategic direction to continually improve overall rating
  • Responding to guest needs and anticipating their unstated ones
  • Promote all guest amenities, conveniences and programs offered
  • Recommend local tourist spots, including places to dine, shop and sightsee
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