IT Graduate - Centurion, South Africa - Afrizan People Intelligence
Description
Our client is currently searching for an eager IT graduate who seeking an opportunity to gain industry exposure.
The purpose of the role is to provide data by operating a computer, performing the required day to day operational processes using the various monitoring tools provided and procedures as well as ensuring all services and infrastructure meet the operational targets.
Responsibilities and work outputs:_
- Maintaining operations by monitoring the performance of Infrastructure and Services across Group IT Operations for error and stoppage messages
- Observing peripheral equipment
- Entering commands to correct errors and stoppages
- Notifying supervisor for additional resources to ensure that service quality is adhered to
- Follow and perform the accurate escalation processes and communicate on the relevant incidents
- Collaborate and work with the infrastructure teams to deliver required service levels
- Investigate, diagnose, and take prescribed actions on all operational events, alarms, and incidents
- Document problems and actions by completing production logs
- Contributes to team effort by accomplishing related results as needed
- Update the shift report with all major and outstanding issues
- Identify any fault with systems or services and escalate accordingly
- Maintain and produce required operational documentation
- Perform daily backups
- Perform data center checks
Competencies required:_
- Problem solving
- Innovation
- Numeracy
- Client relationships
- Reporting skills
- Leveraging technology
Experience and Qualifications_
- Grade 12/ Matric is essential
- Must have a relevant IT diploma
- IT experience would be advantageous
Additional Information_
Please note that the position requires you to work shifts, and therefore you need to have your own reliable transport.
Pay:
R5,500.00 per month
Application Question(s):
- Have you completed an IT or relevant diploma?
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