Implementation Specialist - Cape Town, South Africa - Traderoot

Traderoot

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

THE COMPANY

THE ROLE

The Implementation Specialist role involves end-to-end system commissioning based on clients' business requirements, which includes configuration, deployment, integration and testing of the clients' licensed software solutions.

Implementation Specialists ensure that the licensed software systems meet the client's technical and business needs. They customise and implement the software according to the client's requirements and train the client in using the software.

The role entails building and maintaining professional relationships with Traderoot clients, so the Implementation Specialist needs to have good communication and problem-solving skills.

They also need good teamwork skills because they are required to escalate product issues for resolution within the department and interdepartmentally.

RESPONSIBILITIES

The position entails the following responsibilities:

Managing the successful delivery of projects and deployments for a range of clients
Configuring systems to comply with functional requirements documentation
Creating clear and attainable delivery objectives, managing constraints and stakeholder expectations
Compiling implementation documentation and implementation plans
Commissioning and installing software into SIT, UAT and Production environments
Performing system integrations with clients and thirdparty suppliers
Managing technical configuration of the entire solution
Staying up to date with TEP software updates, changes and releases
Conducting research to gain technical understanding of projects where necessary
Providing recommendations for improvements to products and systems
Escalating issues to appropriate internal and external stakeholders
Providing afterhours client support when and where required
Contributing to training documentation and participating in client training

REQUIREMENTS

A relevant tertiary qualification, such as a BSc in Computer Science, a Diploma in IT or a related field, or a certification such as an MCSE
At least three years' technical implementation and/or product support experience preference will be given to applicants with payment services, financial industry or banking experience
Experience with platform and operating system architecture
Basic understanding of IT networks, firewalls and network routing
Solid understanding of SDLC processes and methodologies
A combination of technical and business process knowledge
Ability to work in a clientfacing environment
Excellent document management skills
Ability to manage tasks and priorities under pressure
Strong analytical and problemsolving skills
Ability to travel locally and internationally

DESIRED SKILLS
The following areas of expertise would be advantageous in this role:

Knowledge of IT service management practices such as ITIL
Experience in both Agile and Waterfall methodologies
Operational security awareness
Experience with platform and operating system architecture
Ability to perform operating system and software installations
Knowledge of the Oracle Java Runtime Environment
Knowledge of databases and Microsoft SQL Server
Experience with writing basic SQL queries
Exposure to the ISO 8583 and ISO 20022 payment protocols
Knowledge of common protocols and standards such as TCP/IP, RDP, VPN, SSL/TLS and FTP

PERSONAL ATTRIBUTES