Appeals Clerk - Johannesburg, South Africa - Growth Hub

Growth Hub

Verified Company

Johannesburg, South Africa

4 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Salary offer:
R R13 000 p/m

While the position is remote:

The employee's public holidays will be aligned to UK bank holidays and SA public holidays will be deemed ordinary working days.

WHO IS GROWTH HUB?

WHAT ARE WE LOOKING FOR?

Growth Hub is looking for an Appeals Clerk with a legal secretary background to join our client's team based in the UK.

It is a great opportunity for an experienced professional, looking to make a significant impact in the business.

WHAT WILL WE NEED FROM YOU?

Processing appeals in compliance with:
DVLA regulations
GDPR and the Data Protection Act 201
The British Parking Association's Approved Operator Code of Practice (current version
January 2020) any subsequent versions thereof
The Protection of Freedoms Act 201
Internal processes and procedures
Assessing the validity of appeals in accordance with the Terms and Conditions of parking at the location
Deciding whether to reject or uphold based on the documented instructions
Investigating payment reports where necessary via the Business Intelligence reporting system
Investigating movements reports where necessary via the Business Intelligence

- reporting system

Ensuring the case management system (currently G3) is updated to reflect any and all action taken:
A communication note to be added for any and all correspondence sent
A communication note must include a brief summary of the appeal grounds and the action taken
Agreements set accordingly
Relevant cancellation reason selected for all cancellations
Cases placed on hold under the correct hold reason where required
Amending GroupNexus appeals response templates as required to address all grounds of appeal raised
Requesting refund approval via the refund spreadsheet process
Identifying any potential individual technical or site issues
Identifying any general trends in appeal grounds

REQUIREMENTS:

Matric / Grade 12 NSC
2+ years experience in a legal secretary / legal officer position.
Natural fast learner and ability to grasp laws and regulations quickly and independently.
Highly organised and can work under pressure effectively.
Excellent written and verbal communication skills
Demonstrates a flexible, rollupthesleeves attitude and responds with a sense of urgency.
Strong attention to detail, delivering 100% accuracy.
Good IT user skills.
Fully equipped to work remotely for the first part of employment.
Curious, flexible, selfmotivated.
Ability to undertake successful continuous improvement and to deal with change effectively.
Good at building relationships with internal and external stakeholders.
Experience of working in an international environment would be a distinct advantage.

If you think you're the right person for this role and want to be a part of a company you can grow with, then please contact us.

We look forward to hearing from you.

Salary:
R10, R13,000.00 per month

Ability to commute/relocate:

Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

Do you have a proper work setup at home, including backup power (UPS, Inverter, etc.), and reliable internet?
Are you legally authorized to work in South Africa?
Do you have a National Diploma in Law or Business Administration?

Experience:

- legal: 3 years (preferred)

Application Deadline: 2023/11/13