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    Support Engineer - Randburg, South Africa - Planet10

    Planet10
    Planet10 Randburg, South Africa

    3 weeks ago

    Default job background
    Description
    • Working closely with platforms to know what is new and what needs to be added, changed, best practice to optimize monitoring
    • Maintenance and up-keep of PRTG with all servers and probes
    • Monitoring via PRTG for systems on network
    • Monitoring AppDynamics on different services for i.e. Connect, VIS etc.
    • Monitoring Sanity checks for live testing (Randburg, Isando)
    • Clearing of disk space
    • Restarting / Rebooting of servers and services
    • Manual Blockings
    • Checking of streams if errors, buffering etc and restarting if need be
    • Checking Witbe
    • Escalating to teams - if there is an issue that cannot be resolve and there is a need for someone from team for further intervention
    • Adding additional monitoring PRTG
    • Setting up user groups for user access to PRTG
    • Setting up custom checks for specific areas (API, endpoint etc)
    • Maintenance and up-keep of PRTG with all servers and probes
    • Dealing with problem client escalations, started handing over to team to assist
    • Working closely with platforms to know what is new and what needs to be added, changed, best practice to optimize monitoring
    • Reporting to mission control who is on shift as well as when issues are getting picked up to post in group to come to a resolution
    • Assisting with Witbe, hardware changes upgrades etc
    • Exposure within a 24/7 platform monitoring environment.
    • Experience with event management.
    • Integration experience (advantageous).

    Qualification:

    Degree Advantageous

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