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    IT Technician - Cape Town, South Africa - Career Custodians

    Career Custodians
    Career Custodians Cape Town, South Africa

    2 weeks ago

    Default job background
    Full time
    Description

    Job Description:

    We are looking forward to welcoming a highly skilled IT Support Technician, to fulfil the role of ensuring smooth operations of Technology systems within the group, providing technical assistance to system users. The candidate will be responsible for a wide spectrum of systems, and for executing planned projects and initiatives to align with expectations set out by the company. Attention to details, and mitigation of risks is key.

    Key Responsibilities:

    • Provide technical desktop support to end-users for incoming queries and issues related to computer systems, software, and hardware.
    • Install, configure, and troubleshoot laptops, printers, and other peripheral devices.
    • Perform software installations, upgrades, and patches as needed.
    • Diagnose and resolve technical issues, including network connectivity problems, application errors, and system crashes.
    • Manage user accounts, permissions, and access rights in accordance with company policies.
    • Conduct regular maintenance tasks, such as system updates, backups, and antivirus scans.
    • Document all support activities, including resolutions, in the ticketing system.
    • Provide training and guidance to end-users on software applications and IT best practices.
    • Collaborate with other IT team members to implement IT projects and initiatives effectively.

    Requirements:

    • Diploma in Information Technology, Computer Science, or related field (or equivalent work experience).
    • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) preferred but not required.
    • 5 years of proven experience as a Desktop Support Technician in the financial industry and/or BPO.
    • Proficiency in troubleshooting Windows and Mac operating systems.
    • Strong knowledge of desktop applications, including Microsoft Office Suite and productivity tools.
    • Familiarity with Active Directory, Firewalls, VoIP, switch management, and network protocols.
    • Excellent problem-solving skills.
    • Clear communication skills.
    • Ability to adapt and remain resilient in dynamic environments.
    • Strong organizational skills.
    • Results-oriented, driven, and able to consistently meet and exceed targets.

    Benefits:

    • Parking.
    • Refreshments.
    • Tech allowance.
    • Cellphone allowance.
    • Affordable staff accommodation.
    • Discretionary annual bonus.
    • Discounted staff meals.

    Note: Only candidates meeting the minimum criteria will be contacted. If you haven't heard from us within 2 weeks, please consider your application as unsuccessful.

    Application Instructions: Please combine this job description with the provided advertisement

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