Product Support Manager Global Grade 12 - Durban, South Africa - Barloworld Equipment

Barloworld Equipment

Verified Company

Durban, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Key Output

Generate parts and service turnover
Manage the Customer Service Representatives
General administration and management of the department
Achievement of a team environment that enables maximum productivity and profitability
Effective selfmanagement and performance ownership
Build and maintain effective relationships with customers, colleagues and principals through effective communication and followthrough

Drive achievement of regional financial targets through the Balanced Scorecards

Identify the organisation's strengths and weaknesses in terms of component rebuilds
Respond to opportunities and threats in the CRC market environment
Ensure strategies lead to a continual growth in the component business
Develop and implement pricing strategy for component rebuilds
Develop the marketing competencies for components in the operations
Understand competitive status and develop counter strategies
Carry out regular marketing audits to monitor sales performance of components
Constantly revise the CRC business plan in terms of market conditions; analyse and report on CRC business performance
Special pricing on parts, marketing strategies and after sales incentive schemes negotiated with Caterpillar
Manage the fleet effectively
To run the after sales department and ensure adherence to good customer service protocol, and generate turnover,
Leading the service operational team in a branch, giving stakeholders a targeted return on investment.
Development and marketing of component rebuild products and solutions to all internal and external customers.
To provide solutions for all Caterpillar equipment customers and to increase parts and service sales.

To drive profitable parts and service growth within the organization by realizing targeted returns for all key stakeholders, providing all EMP and non EMP customers with the lowest total owning and operating costs over the life of the machine.

Qualification, Experience and Competencies

Qualified Artisan or Applicable Engineering Diploma / Degree.
Caterpillarcertified earthmoving technician preferred.
Minimum 3 years management experience in the customer interface.
Good communication and negotiation skills.
Ability to work independently, under pressure and meet deadlines.
Willing to travel as and when required
Computer literacy (including relevant SAP & CRM exposure).
Good knowledge of Caterpillar components and relevant industry.
Business development skills, Financial management skills.
Strategic management ability.
Track record in leading / managing people in a teambased and participative environment.
Exposure to business planning / budgeting processes and strategic planning processes.
Good Customer relations.