Guest Experience Liaison - Sandton, South Africa - Wilderness

Wilderness
Wilderness
Verified Company
Sandton, South Africa

3 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

PRIMARY PURPOSE

  • This position can be based in either
    Johannesburg or Cape Town.

Detailed Responsibilities

  • Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey.
  • Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
  • Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.
  • Operating according to and in compliance with Wilderness standards of operations, company policies and procedures and code of conduct.
  • Offer highly personalised guest touchpoints which generate significant real and perceived value through strong relationships with trade partners.
  • Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.
  • Analyse guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.

CANDIDATE PROFILE

Qualification:


  • Matric certificate with maths (minimum standard grade or above).
  • Tertiary certificate in Travel & Tourism/hospitality.

Experience:


  • Min 5 years' experience at a Senior level in Reservations.
  • Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
  • Proven English literacy.
  • Working knowledge of TourPlan and WISH or similar booking/operating system.
  • General destination knowledge on Southern & East Africa.
  • Personal and work travel experience in Southern and East Africa.
  • Problem solver and good with guest interaction.
  • Excellent attention to detail.

Skills:


  • Excellent communication skills both written and oral, in English.
  • Foreign language skills advantageous
  • Ability to multitask and ensure good timemanagement
  • Extremely proactive with an outgoing, charismatic, and approachable character.

Personal Abilities:


  • Creative, organized, and excellent communication skills.
  • Ability to work under pressure without compromising accuracy.
  • Ability to pace oneself and prioritise demands.
  • Team worker and ability to interface with various departments.
  • Good, followup skills.
  • A consistent approach to quality of output, service, and result orientated.

Interests:

A passion for wildlife and a commitment to sustainability and conservation.
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