Printing Customer Liaison - Cape Town, South Africa - Exclusively Remote

Exclusively Remote
Exclusively Remote
Verified Company
Cape Town, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
The
Customer Service Representative coordinates and processes orders for material or merchandise received from customer according to customers requirements.


These are the exciting things that you get to do:

  • Manage communication with print request.
  • Monitoring orders, quoting, outsourcing of many different kinds of print requests.
  • Process inperson, phone, electronic, and hard copy work orders
  • Provide information to customers regarding products, and production turnaround times
  • Introduce addon or new services/merchandise to existing and previous customers
  • Inform customer of unit prices, shipping date, anticipated delays, and any other information the customer needs
  • Complete order forms
  • Examine original hard copy documents for completeness and defects
  • Email or call customer with questions regarding orders, when appropriate
  • Note problems with orders for Production Manager
  • Follow estimating procedures for review/approval in various situations
  • Route supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job orders into production
  • Examine digital files for completeness and defects
  • Resolve problems with digital orders or obtains assistance from a technical expert
  • Update customers throughout production to keep them informed of the status of the job
  • Refer questions regarding jobs in progress to Business Owner
  • Monitor progress of job orders throughout production.
  • Followup on orders to ensure delivery by specified dates and times
  • Perform other tasks, duties, or functions as directed

These are the attributes we are looking for:

  • High School diploma or equivalent
  • Professional, businesslevel written and oral communication skills including interpersonal skills that yield positive results
  • Proficient problem solving and conflict resolution skills that yield positive results
  • Proficient experience with Microsoft Office tools including Word, Excel, Outlook, Adobe Illustrator.

Schedule:
Monday - Friday 4:00 PM to 12:00AM.


Application Question(s):

  • Do you have experience with Adobe Illustrator?
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