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    Medical Receptionist - Cape Town, South Africa - Guardian Recruiting

    Guardian Recruiting
    Guardian Recruiting Cape Town, South Africa

    1 week ago

    Default job background
    Description
    The ideal candidate would have above-average organisational and communication skills
    Stay one step ahead of the Surgeon in order to ensure that his schedule runs seamlessly


    Job Specification
    Answering of all calls in a professional, courteous and efficient manner
    Take messages and ensure they are actioned by relevant person
    Maintain the issue logbook for all messages and matters that arise on a daily basis
    Assist with phone, email or sms patients with feedback from doctor regarding messages left
    Manage the diary booking patient appointments, communicate billing policy to all new patients
    Assist with preparing all files for following days appointments
    Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
    Assist with checking that all patient details on file are still up to date and obtain new details if relevant
    Open accounts and capture all relevant information accurately on system for new patients
    Assist with contacting other doctors to obtain notes and referral letters if needed for a patients visit
    Assist with obtaining patient results and related correspondence (lab results, radiology)
    Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure, an operation and to be hospitalised
    Providing quotations for all patient procedures
    Prepare the theatre list bookings and pre-authorisations
    Assist with arranging the Anaesthetist and Assistant for surgeries
    Ensure all clinical notes are captured on the patient files post-surgery
    Keeping track of Assistant fees and payments made to them
    Keeping track of cases where the doctor has assisted in surgeries
    Assist with doctors reports, thank you letters (where necessary)
    Keeping track of pharmacy accounts and stock per Doctor

    Accounts
    Bill patients accordingly and collect payment where necessary
    Accept money (cash or card) write receipts
    Allocate patient payments
    Ensure all theatre billings have been completed by the doctor within 48 hours
    Liaise with the Bureau on patient related queries and assist with debt collection
    Month end processing
    Daily banking given to the doctor
    Maintain Petty Cash
    Maintain attendance register


    General
    Schedule all admin related appointments with the doctor and the various service providers
    Liaise with contractors such as hospital technical department, IT specialists, Suppliers
    Maintain all supplier contracts and agreements

    Ordering stock from various places:
    pharmacies, stationers
    Support of various marketing initiatives
    Assist the doctor with all office admin related tasks
    Maintaining the CPD register


    Minimum Requirements
    Strong administrator with proven experience within a medical receptionist/administration position
    Excellent attention to detail
    Ability to communicate effectively in English a pre-requisite. Ability to converse in Afrikaans advantageous
    Knowledge of Portuguese also beneficial
    Drivers license and own vehicle preferred
    Knowledge of GoodX or similar package highly advantageous
    Tech savvy and proactive in approach to tasks


    Kindly note that by submitting your application for this career opportunity you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position and this information may be shared with the relevant stakeholders in the business.

    Please note that only shortlisted candidates will be contacted.

    Should you not have heard back within a two-week period, please assume that your application was unsuccessful
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