Customer Services - Johannesburg, South Africa - Prostaff Holdings

Prostaff Holdings
Prostaff Holdings
Verified Company
Johannesburg, South Africa

3 weeks ago

Thabo Mthembu

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Thabo Mthembu

beBee Recruiter
Description

Minimum requirements for the role:


  • A customer service management diploma or business administration diploma is preferred for this role.
  • Previous experience having worked within an internal sales management or related role ideally within an industry that manages stock and warehousing supplying into various manufacturing or distribution industries.
  • Must have strong leadership and management skills.
  • Must have sound customer relationship management and communication skills.
  • Must be able to collaborate working closely with different divisions.
  • Experience in processes, procedures and operations management.
  • Must be computer literate with MS Office
  • Previous ISO and customer audit experience is preferred.
  • Managing the internal sales team to ensure that the customer services administrative teams are well trained and are able to provide a good service to clients and internal staff.
  • Managing of sales process systems (SAP) and familiarization of internal procedures (ISO) and maintenance and monitoring thereof to ensure strict alignment to SOPs.
  • Monitoring of work accuracy with regard to sales order processing pertaining to on time and in full invoicing and credit notes and overall sales process accuracy.
  • Managing internal and external customers requirements and expectations with proactive follow up calls ensuring customers expectations from order acceptance, prevailing prices are adopted and aligned with the clusters prevailing monthly pricing.
  • Supporting divisions strategic plans through customer service excellence.
  • Establishing and maintaining ongoing rapport with existing and potential house account customers as well as identifying growth opportunities together with the cluster managers
  • Rolling out an effective customer service benchmarking program annually.
  • Pro
- actively driving resolution of any disputes that may arise with customers.

  • Appropriately communicating brand identity to teams and customers.
  • Collaborating closely with sales and operations to ensure the key administrative functions form part of OTIF criteria.
**Salary package, including benefits, is highly negotiable depending on experience gained.
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