Key Account Manager - Johannesburg, South Africa - CBRE Excellerate

CBRE Excellerate

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Position title
:
KEY ACCOUNT MANAGER

Position reports to
:
BUSINESS UNIT LEAD

Business Unit
:
FACILITIES MANAGEMENT

Main purpose / objective of the position:

Full operational responsibility of below service lines:

Client engagement
Ensure regular meetings and be a trusted partner and escalation point.

People leadership

Support account teams as escalation point for: (HR Related issues, IT and Connectivity, Operations, Employee Engagement)
Commercial and Contractual accountability
Full understanding and accountability of all key P&L drivers. Intimate understanding of contractual drivers across portfolio.

EHS culture

Ensure all accounts are fully compliant and drives the correct EHS behaviors: (Risk reporting, eLogbook, and safety files)
Sourcing and Supplier management
Ensure effective supplier management and sourcing support.

Internal stakeholders

Ensure smooth working relationship with all internal stakeholders.

Sales and Growth

Partner with clients to ensure organic growth across portfolio. Support sales team in providing SME support for sales initiative across the region.
Be part of working groups for various business development requirements.

Decision making authority:

IFM Operational Decision maker
Commercial Approvals and Cost allocation
Management of CMMS, CFMS and related systems
Management of services and client contracts
Compliance to the OHS Act and other statutory requirements

Experience / Education:

A minimum of 10 years' experience as regional or account lead. People manager with a proven track record of managing successful and profitable accounts/portfolios (across variety of market sectors, industries and countries

- must have).

Minimum qualifications (Diploma, Degree and or certification) in technical, administrative, or commercial fields of study. (Advantageous degree in a facilities or property studies).
Full understanding of commercial and financial business principles. (P&L, Balance Sheet, Income Statement, GM, GL, EBITDA)
ME Technical understanding requirement.
Member of the GBCSA or SAFMA would be advantageous or in the process of obtaining membership.

Skills required:

Financial / Numeracy Skills
Full understanding of financial principles
Quality/standards awareness and implementation as per contractual requirements
Knowledge of Contract management
SLA's/KPI's, Compliance
Above average Computer Literacy
Excel, Word, PowerPoint

People Management

HR principles, performance management
Leadership coaching and mentoring skills.
Presentation Skills
Problem solving
Negotiation
Conflict resolution
Analysis of data trends
Innovative
Ability to interpret Maintenance plans, condition assessment of structures and fixed assets.

Knowledge required:

Knowledge of Integrated Facilities Management Services (IFM)
Commercial Acumen a must
Workable technical knowledge
Project Management Principles

Sales and Growth
targets

Knowledge of Company policies and procedures
Administration principles and reporting
Workable knowledge of statutory requirements
Knowledge of cost budgeting and control
CMMS and CFMS Knowledge

Competencies required:

Team Leadership, Change Management, Customer & Quality focus, Problem solving and decision making, Financial & Business Acumen, Communication, Innovation and Analytical Thinking (on higher level), Demonstrate "Can do attitude"
Must be able to adapt approach according to operating Market example Finance, Banking, Technology or Industrial.
Ability to chair a disciplinary enquiry

Interface / relationships with:

Other Key Positions:
Executive Leadership, CBX Senior Leadership, Country Leadership, Enterprise Leadership, Excellerate Services Leadership, MEP Services Leadership, Account Teams, Support teams (Finance, HR, IT, EHS)

External Parties (Clients, Enterprise Teams)
Client Structures

Enterprise