Social Media Specialist - Cape Town, South Africa - Rain

Rain
Rain
Verified Company
Cape Town, South Africa

3 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

So, youve ticked all the above boxes? Great Before applying, lets make sure you have these:

  • Excellent typing and computer skills
  • Good communication skills (both written and oral)
  • Creative and innovative
  • Capable of managing multiple social media platforms

Send us a 1-page CV or a 30 second video about why you should be part of the team.

Oh, dont forget to read the fine print. Heres your Ts and Cs.

Key Performance Area

KPI 1:
Social Community Agent

  • Actively engage, manage, and resolve customers queries on all social media platforms Private and Public.
  • Brand tone awareness.
  • Understanding key social audiences.
  • Implement and manage our social media strategy.
  • Use social media tools and provided systems.
  • Gage and effectively resolve social customer queries and complaints.
  • Efficiently provide solutions to complex and vast queries presented on all social platforms.
  • Be willing to work above and beyond when the situation arises.
  • A patient and empathetic attitude
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities and manage time effectively.
  • Ability to work in a fast past environment.

KPI 2:
Performance and Team Cohesion

  • Working well in a dynamic team while managing your performance.
  • Understanding and building authentic rapport with a large public audience.
  • Portraying charisma whilst maintaining brand tonality and professionalism.
  • Build positive relationships with customers and business associates.
  • Analyse customer feedback and customer behaviour.
  • Ensure you meet daily targets and facilitate future customer loyalty
  • Must be charismatic with captivating charm and a sharp wit.
  • Accountability and ownership of all queries.
  • Be a team player and assist when required.
  • Comfortable working in a fastchanging environment.
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