Reservations Consultant - Cape Town, South Africa - HotelJobs

HotelJobs
HotelJobs
Verified Company
Cape Town, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

A well known Hotel Group is seeking a Reservations Consultant to join their team in the Central Reservations Department in Sea Point Cape Town.


Main duties include but not limited to:

  • Verify availability of room types and rates before confirming any reservations
  • Determine the most appropriate room and rate types, packages and promotions to meet guest requirements and maximize room rates
  • Advise guests on payment options and cancellation policies when confirming reservations
  • Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events)
  • Ensure all proof of payments and vouchers received by Central Reservation are forwarded to respective hotels in order to be allocated to bookings
  • Communicate all rate and payment queries with all relevant departments at all times
  • Quote and facilitate STO/GROUPS/SERIES bookings when necessary
  • Follow "up selling" techniques and sales strategies in order to maximize property revenue
  • Follow proper escalation procedures when addressing guest concerns, complaints and compliments

Skill and Competencies required:


  • Unquestionable level of integrity and honesty
  • Friendly and Courteous at all times
  • Exceptional verbal and written skills
  • Organisational skills
  • Ability to communicate at all levels
  • Ability to anticipate Guests needs and to plan accordingly
  • Exceptional Guest Relations skills
  • Reliable and ability to persevere
  • Problem solving ability
  • Physically fit and healthy
  • Sales ability

Minimum Requirements:


  • Relevant diploma and/or 12 years' experience
  • PC literate
  • Proven track record
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