Customer Sales Representative - Matroosfontein, South Africa - Exceed Hr

Exceed Hr

Verified Company

Matroosfontein, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Reference:
DB 7529

Consultant:
Dorei Barnes

Descriptions:

Answering the telephones within 3 rings and ensuring that all client queries, collections, and quotes are dealt with in a timeous manner.
Customers with pending queries should be updated on the status of their open query every 60
The processing of collections on Parcel Perfect and/or Agent System (e.g., FedEx Duo) and then

pre-alerting the relevant Service Provider (Agent) of the collection.

Mailing an Online waybill to a client for all reverse collections and where otherwise necessary.
Recording all collections undertaken on the Daily Collection Record.
Recording all queries on the Daily Query Record.
Following up with the relevant service providers later in the afternoon or the next working day

(by means of checking the Parcel Perfect or FedEx Duo Systems) to ensure that the collection was undertaken. If collection was future-dated, the collection is moved to the following day's Daily Collection Record until such time as collection has been undertaken.

Filing of all Daily Records of Collection & Query Sheets once collections have been successfully confirmed the following day.
Sales leads generated from Cash Sales to be escalated to Sales Team.
Scrutinizing of tracking reports for all parcels and ensuring that the client is kept informed of

any potential delays or problems; updating the NOTES on Parcel Perfect where required.

the quote letter.

Accurate Waybill data capture on Parcel Perfect.
Accurate Proof of Delivery capture on Parcel Perfect.
Ensuring your workspace is kept clean and tidy.
Providing details daily of all Afterhour or Saturday Collections/Deliveries to the person on duty

with the After-hours phone.

Answering the afterhours cell phone within 3 rings and action the relevant request within 60

minutes when on weekend duty as per the After-Hours Cell phone Policy.

A hand over should be done when going on leave/sick leave or when leaving the office for the

day to the staff member standing in for you.

Attending and contributing to the weekly CSD meeting to provide meaningful feedback to

Management and for improved interaction between departments.

Qualifications:

At least two years customer services experience in the courier industry.
Training on telephone etiquette.
On the job training.
Sound geographical knowledge of South Africa
Knowledge of Parcel Perfect (or other Courier Software, with the ability to learn Parcel Perfect
Knowledge if import/export legislation and mechanisms
Knowledge of courier documentation and interpretations
Good communication and people skills.
Professional and courteous.
Well organised and systematic.
Integrity and honesty.
Ability to work under pressure.
Efficient and alert.
Reliable and follows matters through to conclusion.
Interact and maintain relationships within a team.
Resourceful.