Receptionist - Pniel, South Africa - Boschendal Hospitality (Pty) Ltd

Boschendal Hospitality (Pty) Ltd

Verified Company

Pniel, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

RECEPTIONIST X 2

KEY DUTIES AND RESPONSIBILITIES INCLUDES BUT ARE NOT LIMITED TO:

Perform reception daily duties ensuring the operation is running smoothly.
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
Check out guests and wish them a farewell while communicating all received feedback from guests stay to the respective departments.
Ensure all outstanding payment/debtor processes are followed daily.
Complete and update outstanding profile updates on Hotel Property Management System (MEWS) and upload relevant documents to profiles.
Manage and coordinate respective refunds that are required.
Complete and perform a room pit check crosschecking dockets and the guests room accounts.
Assist guests with any special requests, coordinate and communicate effectively and efficiently with relevant department. (breakfast baskets, braai baskets etc).
Manage and action any No Shows or Cancellation bookings and coordinate with reservations effectively.
Cross reference and book all inhouse breakfast details on and across the various platforms and systems ensuring all outlets are aware.
Perform opening shift handover with relevant departments ensuring all important details are communicated and handed over where necessary.
Send out the Arrival, Departure and Stayover house lists reports to respective departments daily.
Perform closing shift handover with relevant departments ensuring all important details are communicated and handed over where necessary.
Provide guests with all information about Boschendal Farm, outlets, events happening and assist them bookings when and where necessary.
Key & Reception Management
Manage, communicate, and successfully resolve all guest complaints resulting in a responsible, positive outcome for both parties (the guest and the business).
Manage, Report and Communicate all Lost Property.
Manage, communicate, and report and APP all maintenance issues to maintenance and relevant individuals to ensure timely resolution.
Manage, communicate, and successfully respond to all emergency situations coordinating effectively and efficiently with security and relevant thirdparty suppliers.
Assist with adhoc projects and tasks when and where required and instructed.

CRITICAL/CORE COMPETENCIES

Technical Competencies (Essential / Preferred)

Critical and Systems Thinker (P.)
Strong Communication skills (E).
Exceptional organizational and multitasking abilities (E).

Behavioural competencies

Self-Motivator (E).
People person (E).
Influencing and negotiation skills (P).
Flexible and adaptable (P).

EXPERIENCE REQUIREMENT

Working experience (Essential / Preferred)

Minimum 2 years' experience in a similar environment or position (E).
Proficient with Microsoft package (Outlook, Excel, Word and Power Point Basic knowledge of hotel operations).
Proficient in Hotel PMS (Opera, Protel or MEWS), Front Office Systems and Functions.

QUALIFICATION