Events Services Manager - Pniel, South Africa - Boschendal Hospitality (Pty) Ltd

Boschendal Hospitality (Pty) Ltd

Verified Company

Pniel, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Job title
:
Events Service Manager

Division
:
Functions and Events

Reporting to:
Events
Manager

Purpose of role & Reporting Line

The primary focus of the Events Service Manager is an operational focus to produce events from conception through to completion, providing outstanding customer service and organising memorable events that meet quality expectations - across the Boschendal Estate.

Tasks include but is not limited to:

liaising with clients, suppliers & internal departments, procurement, handling of logistics, managing staff, managing operational expenses, risk and presentation of post event reports.

Duties and responsibilities:

_General_

Responsible for the planning and smooth execution of conferences, weddings and other events
Provide a seamless service in the coordinating and evaluating of all functions and events.
Demonstrate the ability to be a team player
Financial and systems knowledge
Put the needs and expectations of guests first and prioritize
Set up prior to service and adhere to the opening and closing duties.
Ensure all guests are treated as VIP's and provide an outstanding guest experience
Adhere to & implement all the policies, procedures, rules and regulations of Boschendal
Site Inspections
Relationship building with clients & suppliers
Timeous response to complaints & reviews with feedback to management & marketing

_Financial_

POS ringups for every event on the day
Dockets for Files & Management Reports posted diligently.
Cashups & cash handling
Stock management (OE & Beverages)
Expense management
Recons & account query assistance to admin team
Reduce wastage across the board; driving of responsible usage across all areas

Operational

Maintenance & Cleanliness of all Events spaces continuously
Ensuring all operational equipment is functional & well maintained
Interdepartmental comms & function sheets communicated effectively & timeously
Staff management & handling HR related issues
Implementation & execution of SOP's throughout areas upholding company values
Ensuring safety in all areas for guests & staff
Post event reporting
Logistics
Time management & multitasking
ERS Timesheet management & rostering

-
Leadership & Management_

Ensure punctuality & appearance of all staff members at all times; correct uniform, appearance & hygiene practices.
Conduct daily, monthly & weekly team meetings as well as 1:1 meetings to ensure clear communications through the team as well as support for their developmental goals
Encourage all team members to be creative, innovative & independent of thought recognising them for the contribution for the success of the department.
Ensure all employees understand & adhere to company policies, values & culture characteristics.
Ensure all employees adhere to company & local rules and policies / regulations relating to fire, food & security safety.

_Other:
_

Maintain strong, professional relationships with relevant representatives from competitors as well as stakeholders within the property
To attend training sessions and meetings as and when required
To carry out any other reasonable duties & responsibilities as assigned

Critical / Core Competencies (Technical and Behavioural)
We see the incumbent as someone with a mature business and commercial outlook.

The individual must be dynamic with a strong focus on creating exceptional customer experience while being a team leader and a team player at the same time.

The individual needs to have the ability to project management and ensure to drive people -centric guest experiences in all events across the property.

_Technical Competencies (Essential / Preferred)_

Commercial savvy (E)
Organisational and planning skills (E)
Working knowledge of various computer software programmes (MS Office, Management POS Systems) (E)
Analytical skills (E)
Excellent Stock control ability (E)
Risk Management Experience (P)

_Behavioural competencies_

Ability to Prioritize and multi task (E)
Can Do Attitude (E)
High Energy (E)
Works well in teams (E)
Highly Organized (E)
Effective Problem Solving (E)
Self-Awareness (P)
Proactivity (E)
Ability to Influence (E)
Excellent Communicator (E)
Capable of delegating multiple tasks (E)
Effective Decision Making (E)
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds (E)

Experience Required:

-
Working experience (Essential / Preferred)_

Events Management Experience in a multi events space (2 years) (E)
Strong working knowledge of related computer software, including restaurant management software (E)
Ability to forecast events and activities operational needs. (Manpower, Stock, Operating equipment.) (E)
Skilled project manager (E)

Proven track record in the following areas of work