Customer Relations Officer - Boksburg, South Africa - ADvTECH

ADvTECH
ADvTECH
Verified Company
Boksburg, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

LOCATION:

Boksburg


JOB OVERVIEW:


The Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer service roles and function as it pertains to student relations, industry partners and stakeholders.


KEY RESULTS AREA:


Administration, Operational and Customer Support (internal and external)

  • Maintain high level Operations service as it pertains to students, lecturers, parents, industry and suppliers.
  • Attend to student queries and requests timeously.
  • Manage the frontofhouse incumbent effectively.

Involvement in Campus Operations and Support

  • Participate in Students Orientation, Surveys and Retention.
  • Ensure processes and policies implementation.
  • Work with other departments as required.

Comply with Accreditation bodies' standards and Relationship building with Industry Partners

  • Liaise with industry contacts to possibly place students in practical work experience.
  • Building a solid database of placement partners with a rating system.
  • Tracking of Alumni on a quarterly basis for stats and marketing purposes.

Adhoc Duties

  • Reception & Sales relief, as it pertains to campus operations
  • General administration and Ad Hoc tasks as requested by the Campus Head
  • Assist with Open days and campus events

QUALIFICATION REQUIREMENTS:


  • Higher Certificate in Business Administration.
  • Diploma in Business Administration / Business Management.

EXPERIENCE REQUIREMENT:


  • Minimum of 2/3 years' work experience in administration.

SKILLS REQUIREMENT:


  • Strong analytical and problemsolving skills.
  • Excellent communication and interpersonal skills.
  • Excellent organisational skills.
  • Conceptual thinking.
  • Welldeveloped negotiation skills.
  • Presentation skills.
  • Good relationship building skills.
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