E-commerce Customer Service Supervisor - Cape Town, South Africa - Recruitment Matters Africa

Recruitment Matters Africa
Recruitment Matters Africa
Verified Company
Cape Town, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Our client is looking for a dynamic Customer Service Supervisor to join their team


Responsibilities:


  • Coordinate the customer service team, with the aim of resolving queries efficiently and effectively.
  • Compile monthly customer experience management reports and provide management with a visual representation of the customer service team's performance.
  • Drive and motivate the customer service team to achieve targets and KPIs.
  • Enhance current customer service processes to improve efficiency and find new ways to delight our customers.
  • Take ownership of the customer experience to ensure that the customers' needs are met.
  • Create and maintain the Knowledge Centre and provide customers with highquality, selfservice resources, whilst ensuring that firstline response is scalable.

Key Skills:


  • Demonstrate a targetoriented and performancedriven attitude,
  • Possess the ability to work productively; efficiently; and effectively with initiative and drive under tight timescales and pressure; whilst maintaining attention to detail and quality,
  • Ability to adapt to and implement change effectively,
  • High energy levels,
  • A creative approach to daily challenges and a strong sense of ambition.

Qualifications:


  • A completed National Senior Certificate qualification (matric / Grade 12).
  • A relevant tertiary qualification will be advantageous.
  • Fluent in Afrikaans and English, with exceptional writing and communication skills.
  • At least 4 years' experience in direct customer service in an ecommerce, hospitality, and/or tourism environment.
  • Experience in managing teams and staff members.
  • Experience in using customer support software such as Freshdesk, Zendesk, Helpdesk, etc.

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)
More jobs from Recruitment Matters Africa
See all jobs of Recruitment Matters Africa