In office courier customer agent - Sandton - Shorza Ltd

    Shorza Ltd
    Shorza Ltd Sandton

    1 week ago

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    Description

    Key Job Responsibilities:

    • Deliver Exceptional Customer Support: Act as the primary point of contact for our UK clients, addressing inquiries, tracking shipments, and resolving issues with a high level of customer satisfaction.
    • Coordinate Efficient Shipments: Manage courier bookings effectively to ensure timely pickups and deliveries that meet or exceed customer expectations.
    • Communicate Effectively: Liaise with clients, couriers, and team members to provide updates and maintain seamless operations across all channels.
    • Solve Problems Creatively: Address customer concerns with empathy and ingenuity, transforming challenges into positive experiences.
    • Maintain Accurate Records: Keep detailed logs of shipments and client interactions to enhance service quality and operational efficiency.

    Essential Qualifications and Skills:

    • Customer-Centric Mindset: Demonstrate a genuine commitment to delivering exceptional customer experiences and a willingness to go above and beyond for our clients and colleagues.
    • Outstanding Communication Skills: Possess excellent verbal and written communication abilities to connect effortlessly with diverse customers.
    • Organizational Expertise: Ability to manage multiple tasks while maintaining a high level of organization and ensuring smooth operations.
    • Tech-Savviness: Comfortable using computer systems and software for managing orders and communications.
    • Previous Experience: Background in customer service, logistics, or related fields is highly desirable, but enthusiasm and a willingness to learn are key.

    Company Benefits:

    • Competitive Compensation: Enjoy a pay structure that reflects your skills and dedication.
    • Career Growth Opportunities: We believe in promoting from within and supporting your professional development.
    • Supportive Team Environment: Join a fun-loving, collaborative team that values innovation and teamwork.
    • Employee Perks: Access to health benefits and additional perks to enhance your work-life balance.


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