- Respond to customer inquiries via phone, email, and chat with a focus on service quality and response efficiency.
- Assist customers with their order status, payment issues, delivery tracking, and any service complaints.
- Collaborate with logistics and operations teams to troubleshoot and resolve issues that arise during the delivery process.
- Provide customers with information about products and services, taking opportunities to up-sell when appropriate.
- Maintain a thorough understanding of the company's policies and processes and ensure compliance in all customer interactions.
- Document all customer interactions in detail for continuity and quality assurance.
- Experience in a customer service role, preferably within the food delivery or logistics sectors.
- Strong communication skills with a proven ability to resolve conflicts and provide solutions.
- Proficiency in using customer service software, databases, and tools.
- Excellent problem-solving skills and the ability to work under pressure.
- High school diploma required; further education or certifications in customer service or related fields is a plus.
- Be part of a global company leading in innovation and client service.
- Work in a collaborative environment that values teamwork and creativity.
- Contribute significantly to the company's operational success, directly impacting customer satisfaction and loyalty.
Customer Service Associate - Johannesburg, South Africa - Quantanite
Description
About Quantanite:
Quantanite is a dynamic force in the business process outsourcing (BPO) and customer experience (CX) sector, recognized globally for our innovative solutions and client-centric service. With a dedicated team of professionals across four continents, we are committed to excellence in delivering transformative outcomes for our clients.
Position Available:
Customer Service Agent
Your Role at Quantanite:
As a Customer Service Agent, you will be crucial in supporting our customers through their order process and ensuring a seamless delivery experience. Your responsibilities will include handling inquiries, resolving issues, and maintaining high customer satisfaction.
Key Responsibilities:
What We're Looking For:
Why Join Quantanite?
Quantanite is committed to creating a diverse environment and is proud to be an equal opportunity employer.