Account Manager: Commercial Accounts(Kg) - Johannesburg, South Africa - Mediro ICT

Mediro ICT

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

JOB PURPOSE
Responsible for the development and performance of all sales activities in assigned area.

Responsible for the maintenance and growth of revenue, and relationship management with respect to assigned and newly obtained commercial accounts (SMB Accounts).

This position is pivotal to the growth of commercial accounts, requiring interface with Enterprise account counterparts as required.

KEY RESPONSIBILITIES
Key Performance Indicators

Hunt for new Commercial business and to onboard new clients by selling a diverse range of products including complex software solutions with longer sales cycles. Build a strong contact base of clients
Growth of any assigned commercial accounts and delivery of revenue and profit in line with agreed targets
Successful market planning, business development and implementation of opportunities
Development of market capabilities, including analysis of business opportunities for assigned accounts
Establishment of solutions to match current and future customer needs
Solve customer problems and questions and build and maintain a professional relationship with customers. Knowledge of contracts and the ability to complete and effect signing thereof

Specific Accountabilities

Strategic

Responsible for new account acquisitions, account growth, account penetration, customer relationship management and business improvement initiatives
Grow a strong pipeline to secure future revenue to create a steady monthly revenue and provide an accurate forecast for deals closing in each month
Partner with other departments to orchestrate account sales strategies and achieve growth
Manage overall account relationships to ensure excellent customer service during implementation, transition to operation and ongoing maintenance of the account
Be the primary point of contact with the customer on all businessrelated matters pertaining to overall business processes and implementation, including new potential business, commercial issues, scope agreement, business improvements and ongoing performance
Always maintain an overview of account status and report back as required
Interface and liaise with other department managers to ensure appropriate customer relationship management
Partner with other departments to ensure continual, consistent service and growth
Internal communication to key companypersonnel to enhance sales and profit goals

Internal

Participate in strategic review meetings
Participate in periodic business reviews with the customer
Take a customer first approach aligned with companybest principles to:
Investigate and identify the customer needs and challenges, set goals for

improvement, create a strong offering that propose new solutions to their business

and guide them and work with other departments to implement these solutions
- cross sell other lines of business to achieve the largest possible wallet share of

services with the customer

Identify other business products that companyneeds to onboard in order to fulfil the

customer's needs

Tactical

Achieve annual sales and profit goals for customers
Responsible for customer profitability
Create innovative and profitable solutions
Assist in multifaceted sales development opportunities based on the requirements of

customers

Stay abreast with the latest product offerings and continuously participate in L&D and training

activities in order to have broad enough knowledge to identify all cross-sell opportunities for

each client

Other

Attend monthly one on ones with Commercial Account Manager
Submission of monthly status reports on accounts assigned
Development and implementation of strategies and appropriate actions for sustained and longterm

growth of the accounts

REQUIRED SKILLS, KNOWLEDGE & EXPERIENCE

Grade 12 or relevant qualification (compulsory)
Relevant diploma or degree (advantageous)
3+ years' experience in a sales role within the office automation/IT industry is advantageous
Strong understanding of customer requirements and market dynamics
Excellent sales and negotiation skills
Good business acumen
Excellent verbal and written communication and interpersonal skills
Must be deadline driven and be able to work well under pressure
Show high levels of drive, energy, and enthusiasm

OTHER REQUIREMENTS (Compulsory)