IT Service Desk Analyst - Potchefstroom, South Africa - We Find Talent

We Find Talent

Verified Company

Potchefstroom, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

PURPOSE OF THE JOB:
The Service Desk Agent is responsible for First line IT support, creating requests and incidents in accordance with expectations for the role, serving as the initial point of contact for customers and suppliers

MINIMUM REQUIREMENTS:

Grade 1
Relevant IT Certificate
13 years of experience in a call /help desk environment
Previous experience in a customer support role
Have the ability to work independently.
MCSE or equivalent optional
ITIL foundation certification optional
SAP first line support knowledge optional

ESSENTIAL DUTIES & RESPONSIBILITIES:

Supply first line IT support
Executes tasks in order of importance
Follow up on existing and outstanding tickets
Ensure all outstanding open tickets are closed in time
Managing all teams breaching tickets and escalate accordingly
Work closely with resolver groups to ensure timely updates are sent to requester
Logging of calls with outside suppliers / Business partners
Assists the Service desk team to deliver technology support
Respond to all customers within the SLA time frame in accordance to priority level
Excellent communication skills in at least two official languages of which one must be English

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Applicants must reside in Potchefstroom or Carletonville and have access to their own transportation. The Company is situated on the R501 Carletonville Road between Carletonville and Potchefstroom and there is no public transport available._

Job Types:
Full-time, Permanent

Salary:
R10, R15,000.00 per month

Education: