Chief Operations Officer - Johannesburg, South Africa - Talent Evolution

Talent Evolution

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Main Responsibilities:

Managing & developing the regions in terms of branch operations (service delivery), sales, systems, strategy, policy making & profitability;
Ensuring ON TIME and IN FULL delivery of 99% at every branch;
Manage Operational Costs versus Budget Cargo / Fleet / In-House / Admin Ops / Premium Fixed and achieve the set cost saving target;
Overseeing budgets and forecasts and managing cost to deliver set margins;
Optimise Android Usage Deliveries and Collections across all branches and ensure 98% usage in areas where deployed;
Ensuring sizing is done in accordance with operational requirements and Volume Hit ratio does not dip below 90%;
Manage Cell captive to achieve the set targets with the Commercial and Risk Executives;
Manage Call Centre function
Effectively manage the Owner Driver scheme and 3rd parties to optimise costs and margins;
Ensuring Branch meetings and reporting are done as stipulated;
Staying fully aware of all branch activities and especially deviations / nonconformances / problems and ensure actions plans are devised and implemented to resolve as a matter of urgency;
Manage late deliveries / undelivered as per set target d ensure appropriate actions are implemented to prevent future reoccurrence;
Ensure all branches comply to POD's being imaged within 24 hours of delivery
Communicate operational issues and solutions proactively to all branches to prevent occurrence of the same in other branches;
Ensuring that the regions are managed and maintained according to the Company's expectations in terms of set KPI'S;
Ensuring that good customer relations, high operating standards and service levels are maintained.
Carry out all duties in accordance with SOP's;
Ensure full support to the SHEQ department by maintaining Quality Operating Procedure compliance and coordinating Branch Audits together with the SHEQ Department.
Mentoring of branch managers

REQUIREMENTS:

Relevant tertiary qualification;

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Extensive knowledge of the courier / freight / logistics industry;:

Generalist operational management skills of minimum 10 years' experience in an operation with
at least 10 branches nationally;

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At least 3 years' experience serving on an Executive committee;

Proven ability to understand and interpret financial information;
Expert user in MS EXCEL;
Fluent in English
The ability to professionally manage, motivate & display individual leadership qualities;
Excellent delegation skills;
Ability to negotiate in tough circumstances;
Ability to communicate effectively at all levels;
Project management capabilities;
Strategic leadership capabilities;
Hands on individual;
Ability to travel and work extended hours (including weekends).
South African Citizen
Clear criminal record