Principal Support - Midrand, South Africa - Effective Sales and Merchandising

Effective Sales and Merchandising

Verified Company

Midrand, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Principal Support interacts with all levels and departments within the company, interact with senior and junior management, sales administrators as well as reps in the field to ensure

To understand each Principals requirements and to provide efficient support to all teams and Principals accordingly
To manage and maintain KPAs
To assist in any ad hoc tasks as and when they arise
Ensure Reps complete market intelligence surveys timeously and escalate where issues are found
To assist Reps with reporting related queries
Collate Claims and send original documentation to Principal, resolve any related queries
Collate Returns/Uplifts and send original documentation to Principal, resolve any related queries
To improve on constantly upskilling oneself and come up with innovative reports, updated and renewed ways of feeding information back to the Company and Principal
To maintain a good relationship with the Principal, to meet their requirements and go above and beyond to exceed their expectations
The Principal Support team is required to problem solve, implement time management, and give as well as receive feedback
Interact with all levels and departments within the company
Interact with the Principal ensuring their requests have been met accurately and timeously
Principal Support team is required to follow and adhere to the One Mail Format process
Complete overlays, prepare relevant reporting and any other related tasks for Principal Support and communication back to Principal
Complete overlays, prepare relevant reporting and any other related tasks for principal support and communication back to principal
Update documentation where principal lists are used
Ensure Engaged Client Additional Information is always up to date
Check and resolve any invalid claims
Responsible for the reports to Principals on PointofSale elements placed at store level
Provide Principals with the necessary information regarding Returns/Uplifts
Maintain Company standards in all administration tasks completed, keep documentation professional, check spelling, display headings, dates and required information
Principal Take On o When starting with a new Principal complete a full and comprehensive overlay of their customer universe vs Engaged system, This also entails ensuring their account numbers are linked to our store/customers by submitting the information to BiDeals to upload
Create a master document that can be referred to and updated at any time Update OneDrive with relevant information

When starting with a new Principal head up all support for 3 months to ensure a smooth transition and all requests are done on time

Principal Matrix o Provide necessary support for New Principal's and communicate information to call centre of any Principal changes/requirements etc.
Principal Contact Details o Maintain and send updates to BiDeals if changes/additions to the Principal KAM contact details need to be made
Ensure a current and comprehensive list of Principal Contact Details is available on OneDrive
Principal Account Arrears o Send notification of accounts in arrears to reps
Reps to inform store to make payment to Principal
Sales Tracking o Ensure tracking of sales as well as resolution of problems
Investigate where Principals do not have sales reflecting for orders that have been placed
Check reports carefully for any discrepancies before sending to the Principal
New Customer/Store o If discrepancies are found when reporting, inform Engaged Implant to correct
Ensure contact details are loaded on the system, resolve with relevant persons to get complete and comprehensive information
Credit Applications o Update and assist Receptionist with coordinating of opening new accounts Assist Reception with Credit Application issues that may arise and work closely with KAM to assist in getting account numbers opened
Update new account openings on Gap Analysis Report
Feedback to Principal on all new account openings
Point of Sale o Responsible for the reports to Principals on PointofSale elements placed at store level
Returns/Uplifts o Provide Principals with the necessary information regarding Returns/Uplifts
Collate and send original Returns/Uplift documentation to principal Resolve any queries that arise from Returns/Uplifts with all relevant parties involved
Extract Report data off Scarecrow, Return Order Direct information in Order Analysis and Order Management