ICT Desktop Engineer - Johannesburg, South Africa - Nambiti Technologies

    Nambiti Technologies
    Nambiti Technologies Johannesburg, South Africa

    3 weeks ago

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    Description
    Ensure IT Services are Accessible to Internal and External RAF Customers
    • Attend IT incidents and requests.
    • Configure new equipment.
    Provide Desktop Support
    • Provide software and hardware configuration according to business requirements.
    • Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
    • Undertake maintenance and repairs on damaged and repairable hardware
    Management of Multifunctional Devices and Scanners
    • Establish connection and access to MFD and Scanners for all users.
    • Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support.
    • Manage replacement of consumables in the region.
    Provide Network and Telephone Support
    • Replace faulty devices.
    • Provide 1st line support of telephone infrastructure.
    • Asset Management
    • Undertake audits of hardware and software assets.
    • Conduct Bi-annual asset verification.
    • AV Support
    • Attend to AV requests.
    • Attend to 1st line AV problems and escalate matters to Lead: Business Support.
    Qualifications and Experience
    • National Diploma in Information Technology related qualification.
    • Relevant 2 years experience in system support.