Reservationist - Luxury Game Lodge - Limpopo - Hoedspruit, South Africa - HotelJobs

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Hoedspruit, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Reservationist - Luxury Game Lodge - Limpopo

Are you a dynamic, skilled, and experienced Reservationist seeking a thrilling new challenge? Your quest for an exciting opportunity concludes here Our esteemed client extends a warm invitation to join their exceptional team for their luxurious 5-star safari camp, located in Limpopo, Hoedspruit.

Responsibilities:

To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, proforma's

- etc. procedure

To deal with the waitlists and complimentary reservations as per procedure
To ensure that provisional bookings are followed up
Check for double bookings
Maximise occupancy with liaison of the reservationists, Reservations Manager and the General
Manager
Maintain good relations with all other departments
Balance occupancies daily
Ensure that all filing is up to date
Maintain guest history as per procedure
Ensure credit policy is adhered to
Follow up on travel agent voucher correspondence and other documentation that might be outstanding
Ensure the smooth running of the reservations department
Check arrivals, check groups check payment received
Daily reports to be completed and sent to accordingly, check up on no shows and cancellations
Reporting to directors
Sober Habits, NO DRUGS
Impressive time management and organisational skills
Dazzling telephone and communication skills, and a friendly but professional work ethic.

Package:

R12,000
R18,000
Salary is negotiable depending on experience and references
Accommodation + meals on duty
15 days annual leave
Provident Fund
Working alternating weekends

Qualifications & Requirements:

-
ResRequest or similar reservations system essential
-
Matric (must have passed grade 12):

South African Citizenship

Experience:

-
4 years' proven experience as a Reservationist or in a similar guest-facing role within the hospitality industry.
-
ResRequest (or similar reservations system) experience essential

Excellent verbal and written communication skills with a professional and courteous demeanour.
Strong organizational abilities, with keen attention to detail and accuracy.
Proficiency in reservation software and computer systems.
Ability to work in a fastpaced environment, managing multiple tasks simultaneously.
A passion for providing outstanding customer service and ensuring guest satisfaction.
Ability to work collaboratively with a diverse team of professionals.
Familiarity with sustainable tourism practices is a plus.
Multilingual capabilities, particularly in English, are preferred.