Senior Warranty Administrator - Western Cape, Cape Town, South Africa - GVW Group

    GVW Group
    GVW Group Western Cape, Cape Town, South Africa

    3 weeks ago

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    Full time
    Description

    GVW Group's job vacancy, Career and Recruitment

    Job title : Senior Warranty Administrator – Durbanville jobs in Western Cape

    Job Location : Western Cape, Cape Town

    Deadline : April 26, 2024

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    What will you do?

  • As a Senior Technical Warranty Administrator, you will provide technical support for claims processing via telephone and internet for internal and external clients.

    Key Responsibilities:
  • Processing of warranty claims.
  • Provides support for warranty data analysis.
  • Technically review and input paper and electronic warranty claims
  • Notice and communicate developing trends
  • Communicate/ enforce warranty policies, both internally and externally
  • Handle communications timely and effectively
  • Other duties/projects as assigned
  • Keep detailed records
  • Review warranty documentation for the purpose of validating dealer warranty claims.
  • Support dealer network in the processing of those claims selected for review through the systematic examination of all dealer-submitted warranty claims.
  • Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor
  • Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service.
  • Escalate unresolved issues to Warranty

    What does it take to be a part of our team?
  • Detail Oriented – Agents must be able to focus on the details of the conversation or written form in order to identify and isolate the real issue.
  • Organizational skills – Agents must be able to handle multiple tasks at once while attending to the customer's needs.
  • Flexibility – Should be able to help various types of customers. They should have the ability to focus on the warranty issues, provide solutions while maintaining a professional demeanor at all times.
  • Friendly – Project a warm and friendly image, consistently maintain a positive demeanor.
  • Customer service focused – Must have the ability to stay calm in difficult situations. Must be able to gain and maintain control of customer conversations while providing world class customer service.
  • Effective Communication Skills – Strong communication skills, listening to the caller, digesting the information, and effectively conveying a solution quickly and efficiently.
  • Speed – Must be fast and efficient. Must be able to work quickly without sacrificing the quality of their work.
  • Solutions oriented – Must be able to find workable solutions for problems they might face.

    Education and Experience

    Minimum Requirements: Personal Attributes:

  • Matric qualification or higher
  • Skills: MS excel; Power point; and word.
  • Must have experience of at least 5 years in similar role as a Warranty Administrator
  • Be able to work independently
  • Team Player
  • Confident and proactive approach – anticipates issues and requirements
  • Attention to detail
  • Strong documentation skills

    Computer Skills
  • Working knowledge of MS Office/Outlook, Internet Explorer navigation
  • Preferred knowledge of Adnet, EPC, QAD, Autocar warranty system, Team Center

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