TS Implementation Engineer - Johannesburg - NTT

    NTT
    NTT Johannesburg

    5 days ago

    ntt background
    Description

    Make an Impact with NTT DATA

    We are a company that pushes the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, making a difference to our clients and society.

    Our Workplace

    Our workplace values diversity and inclusion – it's a place where you can grow, belong, and thrive.

    Your Day at NTT DATA

    You will be responsible for setting up and installing technical systems, applications, or process designs for client-purchased or outsourced technology and business process solutions.

    Works directly with clients to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

    Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

    Provides feedback based on client experiences to product and professional services teams for product and process improvements.

    May work directly with clients on-site or provide installation support remotely.

    Primary Responsibilities

    The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA).

    • Own larger portions of an installation and break/fix incidents at a low to medium level of complexity.
    • Take responsibility for problem resolution and troubleshooting.
    • Respond to escalated client requests and support client applications to a first-line resolution.
    • Escalate complex problems to the relevant third parties.
    • Assist with the documentation of standard operating procedures relating to installations and fixes.
    • Compile and maintain project administration.
    • Conduct elementary presentations within the customer's organisation.
    • May be required to perform periodic telephonic duty on the technical service desk, providing second-line telephonic support to customers.
    • Expected to take ownership of relevant technologies according to domain or specialization.

    Knowledge, Skills and Attributes:

    • Basic understanding and appreciation of technical design and business principles.
    • Demonstrates fundamental project management and administration ability.
    • Display customer engagement skills.
    • Demonstrate relevant domain specialist knowledge.
    • Good verbal communication skills.
    • Client-focused and display a proactive approach to solving problems.
    • Ability to work under pressure.

    Academic Qualifications and Certifications:

    • Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent.

    Required Experience:

    • Basic work experience in a technical implementation engineering or similar role.
    • Experience engaging with clients and conducting presentations.
    • Basic project administration and documentation experience.

    About NTT DATA

    NTT DATA is a $30+ billion trusted global innovator of business and technology services.

    We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

    We invest over $3.6 billion each year in R&D to help organisations and society move confidently and sustainably into the digital future.

    As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

    Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.

    We are also one of the leading providers of digital and AI infrastructure in the world.

    NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer

    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

    We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

    Apply today.



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