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- Customer Experience:
- Provide a fast, friendly service by actively seeking out customers to assess their needs and to provide assistance
- Actively strive for quick complaint resolution and the avoidance of escalation of issues
- Build and maintain internal and external customer satisfaction.
- Promote and/or market credit to customers
- Efficiently drive credit applications in store
- Successfully meet and/or exceed monthly credit targets efficiently
- Achieve and/or exceed daily sales goal by cross selling and promoting additional products and service
- Administration:
- Assisting customers to complete credit applications utilizing iPads
- Maintain working knowledge of store's policies and procedures
- Maintain knowledge of current sales, sales promotions and campaign related requirements
- Efficiently perform department tasks including creating displays and processing transactions
- Assist store managers/associates to identify and resolve issues in the store
- Maintains high level of personal integrity (, practices and policies, work, high levels of attendance and personal appearance, schedule, accurate timekeeping records, etc.).
- Provide accurate product information to all customers when needed
- Enhance product knowledge utilizing resources available
- Maintain updated knowledge on all product related concepts
- Education:
- Grade12
- Experience:
- A minimum of 1 years' experience in a similar role
- Knowledge/ Skills:
- Selling skills essential
- Sales experience in the retail industry
- General administrative skills
- Knowledge of merchandising and stock management
- Customer service orientation and focus
Credit Associate - Boksburg, South Africa - Mr Price
Description
The Credit Associatewill be responsible for the provision of a world class customer experience byactively facilitating the achievement of Mr Price Money's in-store strategicobjectives.
The key focus of this role will include the demonstration ofoutstanding customer service, selling skills and the promotion of creditapplications offered by Mr Price Money
3. Product: