- Sales & Process Orientation: Focus on sales growth while streamlining operational processes.
- Daily Operations Management: Oversee daily activities in retail locations, ensuring optimal stock levels, organization, and staffing.
- Policy Development: Create and implement operational policies to boost efficiency and elevate customer satisfaction.
- Data Analysis: Utilize sales and performance metrics to inform strategic decisions and improvements.
- Team Leadership: Inspire and guide a dedicated team of branch employees through effective coaching.
- Cost Control: Monitor expenses and work towards maximizing profitability.
- Collaboration: Work closely with store managers to deliver a seamless customer experience.
- Strategic Development: Formulate and execute operational strategies that enhance performance.
- Efficiency Initiatives: Drive projects aimed at improving operational efficiency and customer engagement.
- Performance Monitoring: Track and analyze key performance indicators for branch staff.
- Excellence Standards: Ensure all retail locations meet high standards of operation.
- Profitability Support: Assist stores in achieving financial success.
- Retail Trends Advisory: Provide insights on contemporary retail trends in hardware through effective category management.
- Store Audits: Conduct structured visits and generate reports for head office as necessary.
- Brand Image Improvement: Enhance the overall image and standards of all retail locations.
- Team Cohesion: Lead, mentor, and support store managers and staff to foster a motivated team environment.
- Performance Assessment: Conduct regular visits to evaluate performance and offer guidance for enhancements.
- Inventory Management: Monitor stock levels, analyze sales trends, and adjust inventory as needed.
- Stock Counting: Perform stock counts in assigned retail locations.
- Operational Checklist Maintenance: Ensure operational checklists are completed and provide feedback to branch stores.
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Retail Operations Supervisor - East London, South Africa - Home Depo Hardware
Description
Role Overview:
As a key player in our retail environment, you will be responsible for driving sales and enhancing operational processes.
Key Responsibilities:
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