ICT Technicians - Uitenhage, South Africa - Vocation Staffing Solutions Pty Ltd

Vocation Staffing Solutions Pty Ltd Uitenhage, South Africa

5 days ago

Description

ICT TECHNICIANS (X3) Perm

Based in Uitenhage – Eastern Cape

PERM POSITION - SALARY LEVEL 7 Basic R pm + all benefits

Our client in the Education sector requires IT Technicians to provide Information and Communication Technology administration and technical support services at Head Office and Campuses

QUALIFICATIONS

National Diploma in Information Technology (IT) / Computer Science or equivalent.
At least 2-3 years' experience in IT environment, Software and hardware support (Windows Microsoft)
Industry Training
A+, N+, IT Fundamentals ITF+, Server+, Security+, CCNA, Microsoft Certified Professional.
Industry certificates or diplomas in routers, switches, access points, telephone systems, security systems, access control systems, and camera systems.
ITIL Foundation.
Valid code B driver's licence.

KEY COMPENTENCIES

Performing complex ICT equipment configuration, installation, repair, and replacement.
Performing complex ICT equipment and server maintenance, administration, and network configurations.
Troubleshooting complex ICT hardware, software, and network issues.
Collaboration with Level 1 technicians to resolve end-user ICT support requests.
Share technical knowledge and best practices with Level 1 technicians to foster knowledge- sharing.
Working closely with Level 3 technicians to escalate and resolve challenging ICT support requests.
Maintaining end-user information to ensure data integrity and data security.
Maintaining information management systems such as database to ensure integrity and security of data.

KNOWLEDGE

Advanced ICT Hardware and Software repairs, maintenance, and networking.
Advanced ICT software application installation & configuration.
ICT Server Administration.
ICT equipment networking, configuration, & maintenance.
Data Backup Processes, Software and Equipment.
Disaster Management Equipment and Software.
Advanced ICT Hardware and Software troubleshooting.
Collaboration and Teamwork.
User Training and Knowledge Sharing.
ICT Inventory Management
Firewalls, routers, switches, and access points
Telephone equipment
Security system equipment
Camera system equipment
Access control equipment.
ICT Help Desk Operation and Management

SKILLS

Problem-solving skills and attention to detail.
Proficient Communication Skills
Good interpersonal skills and attention to details.
Ability to prioritize.
Ability to interpret ICT challenges of the stakeholders.
Ability to interact with service providers.
Effective Time Management

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