Bar Manager - Cape Town, South Africa - HotelJobs

HotelJobs

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

BAR MANAGER

Job Summary:

Kendruick Recruitment are looking for a guest-orientated, charismatic leader with a sense of urgency and high attention to detail to manage our Bar Service on a daily basis.

Organisational positioning:

Department:
Bar

Reporting to:
Food and Beverage Manager

Minimum Experience or Qualifications:

Diploma in Hotel or Food and Beverage Management advantageous.
Must have at least 3 years' Food and Beverage service experience in a 4/5 star Hotel Bar or Upmarket Cocktail Bar; of which 2 years should be in a supervisory or management role.
Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel.
Experience at operator level of a Point of Sales System
Exposure to Micros advantageous.
Experience at operator level of a Stock Control System
Exposure to FnBShop advantageous.
Highly presentable.
Solid English verbal and written communication skills.
Fluent with hospitality language and terminology, particularly food and beverage vocabulary.
Exposure and understanding of food and beverage financials.
Experience in service recovery.
Able to work flexible hours, weekends and holidays.

Key performance objectives:

To manage staff and the outlet operation on a daily basis ensuring that:
Guest service is in accordance with the Hotel and the Leading Hotels of the World standards.
Mise en Place requirements are completed in accordance with SOP's.
Operating equipment are managed correctly to ensure sufficient stock and mínimal breakages.
To ensure that whenever necessary corrective action is taken when staff do not meet standards.
To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop.
To ensure end of service cashups and float management are completed in accordance with SOP's.
Coordinating special requests and extraordinary requests in accordance with SOP's.
Ensure a guest satisfactory check of every guest within the outlet; dealing with any concerns or complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis.
Ensure that monthly 1:1 and appraisals are completed timeously having regard for the department of the individual employees in line with the goals of the business.
Ensuring the rostering of staff to meet the operational needs of the business and the service standards are met while being cognisant of the labour costs.
Ensure a motivated and driven team by instilling and upholding the company ethos.
Monitoring and reporting the cover counts and average spend trends.
Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business.
Ensure that all guest enquiries are responded to within the response guidelines of the company.
Personally driving all onthejob training within the department in line with the Hotel's SST program requirements.

Salary and Benefits:

Salary offering: R R
Benefits include: 50% Medical Aid contribution and 50% Pension fund contribution.

We offer a competitive salary, staff benefits, and a supportive work environment. If you are a reliable, detail-oriented, and guest-focused professional looking to join our team,share your CV with Kerri today