Student Customer Service Officer - Gardens, South Africa - Kontak Recruitment SA

Kontak Recruitment SA

Verified Company

Gardens, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Gardens, Cape Town, Western Cape - Education

Student Customer Service Officer (JB2377)

Gardens, Cape Town
R6000 per month

Academic Administrators are responsible for the administrative tasks associated with the programmes that are offered at the campus.

Aligned to policies and procedures, the Academic Administrator provides both administrative and functional support to the Head(s) of Department and Lecturers with Programme Coordinator role within a department to ensure quality programme delivery and a quality student administrative service and experience.

Educational Requirements:
Min requirements of Grade 12 but a post school qualification advantageous
Previous Customer Service/Telesales experience would be an advantage
6 Months to 1 years proven experience in academic and programme administration

MS office proficient:
Office 365, MS Outlook, MS Word and MS Excel

Duties and Responsibilities:
Academic department administration student records, academic reports and certification/graduation
Student success and retention including student query management and resolution
Programme facilitation, including assessment administration, materials, textbooks and resources
Student and lecturer surveys and feedback per programme
General administrative tasks