Team Leader/Senior - Cape Town - Lead Capital Group

    Lead Capital Group
    Lead Capital Group Cape Town

    1 week ago

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    Description

    Team Leader/Senior Position Overview

    A senior leadership role focusing on team performance optimization and employee development. The ideal candidate will possess a deep understanding of sales techniques and exceptional coaching skills to motivate employees towards achieving individual, team, and business targets.

    Key Responsibilities

    • Ongoing Sales Optimization: Enhance sales conversions by identifying areas for improvement and implementing targeted strategies.
    • Career Development: Provide regular coaching, mentorship, and feedback to ensure agents meet industry best practices and achieve their full potential.
    • Compliance and Quality Assurance: Ensure all agents adhere to industry standards, delivering high-quality services to internal and external customers.
    • Daily Operations: Lead the team with clear direction, communication, and timely support to ensure efficient client call management.
    • Process Improvement: Continuously evaluate and suggest improvements to area operations, efficiency, and customer service.
    • Employee Relations: Address employee concerns, provide counseling, and resolve issues in a fair and timely manner.
    • Performance Management: Conduct regular reviews, set goals, and administer training to enhance employee skills and job satisfaction.
    • Work Environment: Foster a positive work environment that motivates and engages team members, driving collective success.

    Requirements

    • Sales Experience: A minimum of 2-3 years of sales experience, with a proven track record of success.
    • Sales Knowledge: Familiarity with sales processes, techniques, and technology is essential.
    • Leadership Skills: Advanced leadership skills, including motivation, coaching, and mentoring.
    • Technical Proficiency: Excellent computer literacy, including MS Office applications and G-Suite.
    • Soft Skills: Goal setting, multitasking, numeracy, and hardworking attitude.

    Internal Applicants Considerations:

    • Minimum Service Duration: At least 6 months of continuous service.
    • EP Stage Status: Not currently on any EP stage.
    • Performance Evaluation: Behavior, attendance, and consistent performance will be considered during the application process.

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