Administrator: Service Desk - Menlyn Park, South Africa - Assupol Life Ltd.
Description
To administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems.
- Provide first line support to users
- Register incidents
- Provide first line support to user (TCF)
- Escalate incident to second line support
- Monitor the status and progress towards resolution of all open incidents
- Keep affected users informed about the progress (TCF)
- Escalate the process to management level if not attended to within the set timeframe (TCF)
- Confirms and closes resolution of incidents
- Conduct quality control checks on service provider (TCF)
- Send out general communication notices to the company
FORMAL EDUCATION
- Matric
- Diploma in IT (Advantage)
- TECHNICAL/LEGAL CERTIFICATION
- Call Centre/Customer Service Certificate
- A +
- N+ (Advantage)
- Certificate in IT
- EXPERIENCE
- 2 Years' experience in customer service
- 1 Years' experience in an IT environment
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