Long-term Insurance Dispute Resolution Technical Lead - Sandton - The Recruitment Council

4 days ago

Description

Senior Representative - Long-term Insurance Division

We are seeking a seasoned professional to act as a senior representative for our clients long-term insurance division, engaging with various Ombudsman offices and regulatory authorities. This role focuses on alternative dispute resolution, providing expert guidance on legal and risk management matters to internal stakeholders.

The successful candidate will play a key role in ensuring effective, compliant responses to client concerns and maintaining positive industry relationships.

Key Responsibilities:

Support our client's culture-building initiatives, including staff engagement activities and surveys.
Participate in corporate social responsibility programs to advance business objectives.
Identify and recommend process improvements, supporting the rollout of new practices.
Ensure accurate logging of complaints in the CRM database, providing a clear reference for tracking and resolution.
Maintain thorough documentation for each complaint by recording physical and electronic copies as needed.
Drive improvements in client service by identifying process gaps and ensuring regulatory compliance.
Work closely with business units to provide timely and satisfactory responses to complaints, monitoring progress to ensure optimal outcomes.
Mitigate reputational and financial risks by addressing service gaps and compliance issues.
Stay informed of relevant legislative updates and industry changes to ensure compliance and effectiveness in the role.
Foster a growth-oriented environment by engaging in professional development and training to enhance skills and career growth.
Share insights and knowledge with team members, maintaining a collaborative and informed workplace.
Respond promptly to client and regulatory queries, ensuring accurate documentation, timely responses, and well-negotiated recommendations.
Support claims processing by delivering necessary documentation and evidence for client claims.
Develop and sustain effective relationships through workshops, forums, and regular updates on regulatory requirements.
Engage proactively with the Ombudsman and regulatory bodies, ensuring timely and thorough responses to complaints to prevent penalties.
Convey Ombudsman recommendations to the relevant business units, coordinating with unit managers to drive appropriate action.

Qualifications:

Matric / Grade 12 / National Senior Certificate
Advanced Diploma/National First Degree
Admitted Attorney
RE 5 Certification

Experience Required:

A minimum of 5 years experience in long-term insurance dispute resolution with a focus on Ombudsman liaison and regulatory compliance.

This position requires a highly skilled individual with expertise in legal and risk management matters. The ideal candidate will have strong communication and interpersonal skills, with the ability to build effective relationships with internal stakeholders and external regulatory bodies.

Estimated Salary: $80,000 - $110,000 per annum.

Technical Lead
46 minutes ago

Capitec Bank Sandton

Apply by: · We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: · To see what life at Capitec is all about and complete a short assessment, please click here. ...
VP, Technical Development Lead
1 week ago

United Overseas Bank Ltd. Sandton

Job Title: VP, Technical Development Lead - Corporate Tooling, Group Technology · Location: Alexandra (City Area), SG, 119954 · Company: United Overseas Bank Ltd · About the Role · We are seeking an experienced Technical Development Lead to join our Group Technology team. The suc ...
Dispute Resolution Technical Lead
47 minutes ago

The Recruitment Council Sandton

Job Purpose: · Management of Regulatory complaints end-to-end. · Be the voice of the customer. · Lodge and record all Regulatory complaints on the CMS system. · Identify client needs and resolve regulatory complaints within agreed and prescribed SLA's. · Draft complaint responses ...
Long-term Insurance Dispute Resolution Technical Lead
48 minutes ago

The Recruitment Council Sandton

Ourclient is seeking a seasoned professional to act as a senior representative for our client's long-term insurance division, engaging with various Ombudsman offices and regulatory authorities. This role focuses on alternative dispute resolution, providing expert guidance on lega ...
Senior Solutions Architect: AWS #809-12
48 minutes ago

Tarsus On Demand Sandton

Cloud On Demand is an appointed AWS Distributor and is looking for an AWS Senior Solutions Architect and subject matter expert. · If you are an experienced Cloud enthusiast with a proven track record for the design and delivery of Cloud services and solutions, particularly in the ...
Solutions Architect
6 days ago

Boardroom Appointments Sandton

Job Description · We are seeking a highly skilled Solutions Architect to lead the technical design phase of our Software Development Life Cycle (SDLC). This individual will be responsible for delivering high-level and detailed solutions architecture designs, managing technical ri ...
Full Stack Development Team Lead
1 day ago

Boardroom Appointments Sandton

About the Job: Full Stack Development Team Lead · We are seeking a seasoned professional to lead our Full Stack Development team. · Bachelor's degree in Computer Science, Information Technology, or a related field. · Proven experience in full-stack development within the .NET fra ...
Head of Technical
47 minutes ago

Armstrong Appointments Sandton

Head of Technical · Our client, a Solar Rental Company based in Sandton, Gauteng, is currently seeking the skills of a Head of Technical. · Duties & Responsibilities · Manage and lead a technical team. · Manage the Engineering risk associated with systems. · Oversee technical pro ...
Senior Systems Analyst
1 week ago

Boardroom Appointments Sandton

Senior Systems Analyst · The Senior Systems Analyst plays a pivotal role in designing and implementing technical solutions that meet business requirements. This expert provides subject matter expertise on various technical aspects, ensuring seamless integration with existing syst ...
Contracted Dealmakers
1 week ago

TalentCru Sandton

Job Title: Deal Assessment and Transaction Leader · Summary: · Evaluate and present applications for funding and structure deals that contribute towards Strategic Business Unit (SBU) objectives and industry development goals. This involves performing complex financial, technical, ...
Technology/Domain Specialist I
4 days ago

Progressive IT Resourcing Sandton

The Technology Asset Leader Role: · Drive the evolution of our Technology or Domain asset, shaping its health and influencing its overall performance. As a leader on associated Center of Excellence (COE) teams. · Key Responsibilities · Technical Leadership: Design, develop, and i ...
Senior Dealmaker
1 week ago

TalentCru Sandton Freelance

To evaluate and present applications for funding that align with SBU objectives and contribute to industry development goals. · This involves conducting complex financial, technical, and marketing due diligence functions, leading a due diligence team, and ensuring risk identifica ...
Senior Full Stack Software Engineer
47 minutes ago

CodeConnect Staffing Sandton

Job Specifics: · Work Model: In-office for first 6-months, thereafter hybrid · Job Type: Full Time · Location: Johannesburg · Role Overview · We are looking for a Senior Full Stack Software Engineer to join a company in the Software Development space a company that has a long-sta ...
Senior Full Stack Software Engineer
4 hours ago

Hire Resolve Sandton

Job Description · A seasoned Full Stack Senior Software Engineer is sought after to lead dynamic projects. · Responsibilities: · Design, develop, and maintain scalable web applications. · Build and maintain APIs for robust integrations. · Optimize applications for maximum speed a ...
Delivery Lead: Loan Management System
1 week ago

Boardroom Appointments Sandton

About the Delivery Lead: Loan Management System · As a seasoned leader, you will oversee the delivery of complex software projects, ensuring timely and successful implementation. · Salary: $120,000 - $180,000 per annum · Job Description · A crucial role for an experienced profess ...
Senior Project Manager
1 week ago

TalentCru Sandton

Job Description · To accelerate the implementation of regional industrial zones and corridors through partnerships. · The Senior Project Manager will manage the implementation process and provide support to the uThukela Special Economic Zone (SEZ), related Industrial Parks (IPs) ...
Senior Dealmaker(Energy)
4 days ago

TalentCru Sandton

To evaluate and present applications for funding and structure deals that contribute towards Strategic Business Unit (SBU) objectives and industry development goals. · This role involves performing complex financial, technical, and marketing due diligence functions, as well as le ...
Account Manager
1 week ago

TalentCru Sandton

To manage key accounts throughout their entire lifecycle, including evaluating funding applications, conducting technical assessments, and ongoing monitoring and evaluation. Our clients are purpose-driven organizations within the Civil Society sector. The incumbent will also assi ...
Specialist Platform Engineer
1 week ago

Boardroom Appointments Sandton

About the Job · We are seeking a Specialist Platform Engineer to join our team. · Demonstrable experience in server hardware, VMware, Linux Server, and Windows Server in a large enterprise function. · VMware certification is required (must be current). · AWS certification is adva ...
Snr Business/Systems Analyst
1 week ago

CF Consulting Sandton

Job Title: Senior Business Analyst · About the Role: · We are seeking a highly skilled Senior Business Analyst to join our team. The ideal candidate will have a strong background in business analysis, with experience in banking and system development. · Key Responsibilities: · Le ...