Integration Manager Midrand - iSanqa

    iSanqa
    iSanqa Midrand

    1 week ago

    iSanqa background
    Description

    Key Responsibilities

    A Technology Integrator (Expert) is required to provide expertise in integrating technology solutions.

    • Action and resolve Incident Management (IM) tickets.
    • Action and resolve Critical Incident Management (CIM) tickets as needed.
    • Raise and lead Problem Management (PM) tickets as identified.
    • Action and coordinate Change Management (CM) tasks and tickets as required.
    • Collaborate with user departments to draft system requirement documentation based on business processes.
    • Perform daily system handover and start-up tasks to ensure operational readiness of systems.
    • Evaluate user requirements, proposing and reviewing system design and evaluating alternatives.
    • Develop systems solutions that meet quality and delivery requirements.
    • Create, maintain, and further develop user stories and requirements together with involved infrastructure technologies.
    • Establish Key Performance Indicators (KPIs) and measurements to assess solution quality and compliance.
    • Broaden knowledge in encryption and security topics.
    • Maintain accurate documentation in relevant systems.
    • Attend and moderate operation meetings.

    Requirements

    The ideal candidate should possess a formal degree in Information Systems or Information Technology, or equivalent experience.

    • ITIL certification is advantageous.
    • Relevant certifications such as Linux, Ansible, Veritas, Vometric, or Encryption are beneficial.
    • A minimum of 8 years of working experience in IT Administration.
    • A minimum of 8 years of Linux experience.
    • A minimum of 6 years of IT operations experience.
    • A minimum of 6 years of ITIL work experience.
    • A minimum of 4 years of experience in Python, Perl, or Bash programming languages.
    • A minimum of 4 years of experience with encryption tools specific to Veritas, Vometric, or Ciphertrust.

    Essential Skills

    • Detailed knowledge of Linux operating systems.
    • Familiarity with Netbackup software.
    • Experience with Agile Methodology using JIRA and Confluence.
    • Ability to adapt to additional responsibilities assigned within the Agile Working Model (AWM) Charter.

    Desirable Technical Skills

    • Deep understanding of IT Service Management (ITSM) principles.
    • Experience in managing operations and structured teams.
    • Functional knowledge of IT processes.
    • Understanding of GROUP processes and ITIL process knowledge and work experience.
    • Knowledge of AGILE Project Management principles.
    • Quality management skills.
    • Detailed knowledge of Linux operating systems.
    • Familiarity with Vormetric and Netbackup software.
    • Encryption knowledge.
    • Understanding of IT Infrastructure and relationships between components.
    • IT Process Management (ITPM) process knowledge and work experience is advantageous.


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