Account Manager - Century City, South Africa - Epsidon Management & Marketing Consultancy

Epsidon Management & Marketing Consultancy

Verified Company

Century City, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

JOB PROFILE:

Job Title:

Account Manager

Renewals

Division:

Renewals

Location & Address:

Century City, Cape Town, Oxbow Crescent

Reports to:

Regional Executive

WORKING RELATIONSHIPS:

Internal:

Procurement
Sales Operations
Brand Operations
Brand Managers
Account Managers
Finance
Systems Engineers / Presales
Marketing
Logistics
Regional Managers

External:

Vendor
Resellers
End Users
Vendor

Alliance Partners

JOB SUMMARY:

The Renewals Account Manager shall be responsible for assisting in developing the First Distribution client base by compiling and configuring quotations based on renewals of existing licenses as well as working with the First Distribution Sales Teams on upselling / cross selling within their current environment, and for securing orders in the client base.

This will be achieved by working with our vendors on future opportunities to provide a pro-active approach to quoting, seeking opportunities and providing quotations to resellers on their incumbent opportunities in advance of the customer requesting the quotation.

Additionally, through responding to quotations requested via the resellers.

Daily responsibilities include analysing internal and vendor renewal reports to provide timeous and accurate quotations in collaboration with the Brand and Sales Operations Team; order processing and administration; eta management and communication.

The below KPAs are not exhaustive, additional responsibilities may be assigned as deemed necessary by your direct manager.

RESPONSIBILITIES AND DUTIES:

Key Performance Areas:

KPA

PERFORMANCE STANDARDS

Perform administration of reseller quotations and orders, adhere to all internal and external processes and internal system requirements

Proactively Draw regular internal and vendor reports to analyse future opportunities and provide proactive quotations to Account Managers and/ or Resellers working to a timeline of 90 days in advance
Respond to Account Manager and/ or Reseller within 2 hours of receiving a request for a quotation, either with a quotation or to feedback expected SLA on quote
Submit quotes to Account Manager and/ or Reseller, and follow the sales process on CRM, by loading opportunity, the quote to the client and all relevant support documents, and loading quote values to progress the opportunity to the "identified" stage
Follow up with Account Manager and/ or Reseller to ensure that they have received their quote and to address any queries. In cases of direct contact with the Reseller, the CRM sales stage must be progressed to "validated" once the Reseller is happy with the quote
Follow up with Account Manager and / or Reseller to encourage closure of the deals, and assist as required
Liaise with Brand and Sales Operations team, who will assist in compiling and providing all required quotations, upsell / cross sell opportunities in conjunction with Brand Teams (Note: the Team may also compile quotes where skill set, knowledge and workload allow)
Check all quotes prior to dissemination in accordance with request, ensuring that parts included meet requirements and pricing is accurate, including promotions where applicable
Ensure that any information or advice pertaining to the quotation, product mix and pricing recommendations is communicated to the Account Manager and/ or Reseller
Provide daily feedback to Account Manager and / or Reseller on quotes in progress, to include progress with timelines
Manage the revision of quotes as required

Example:
amendments to bill of materials and amendments of rate of exchange, in partnership with the Brand and Sales Operations Team

Maintain professional working relationships with Vendor, Brand teams, Account Managers, Brand and Sales Operations Team, Procurement and Stores
Build and maintain strong interteam relationships within the Team, working together to achieve team targets as well as targets for personal dedicated brand/s, as outlined in the Sales Plan
Perform any general administration duties in line with previous capabilities and competencies

Client service and relationship management

Develop and maintain professional and collaborative relationships with our vendors, resellers, and internal customers
In cases of delays to this SLA, communication and updates must be given to the Account Manager and/ or Reseller
Communication to Account Manager and/ or Reseller around delivery dates and ETA's of stock, deal registration approvals, pricing from vendor etc.
Confirm delivery address, contact person, alternative contact person with telephone numbers against all orders
Give stores at least 24hour notice for any delivery or collection with the correct information and documentation
Communicate to creditors when deferred payment has been agreed to and approved
Process sales orders from the client via Accpac and ensure that the orders comply with the Vendors Terms and