Retail Store Operations Manager - King William's Town - Profile Personnel

Profile Personnel King William's Town

1 month ago

Job title: Store Manager

Description

Job Description

Role Overview:

The Retail Store Operations Manager is responsible for overseeing the daily operations of the store, ensuring exceptional customer service, managing the store team, achieving sales targets, and maintaining store standards.

This role plays a key part in delivering a positive in-store experience and contributing to the success of the company.

Team Leadership: Lead, motivate, and develop a team of sales associates and operational staff. Conduct regular team meetings, one-on-one coaching, and performance appraisals.
Customer Service Excellence: Ensure the store delivers exceptional customer service at all times. Address customer concerns and queries efficiently, ensuring customer satisfaction and loyalty.
Sales Target Achievement: Set, monitor, and achieve monthly, quarterly, and annual sales targets. Drive revenue growth through effective sales strategies, promotions, and product knowledge.
Stock and Inventory Management: Oversee inventory levels, ensuring stock is appropriately ordered, stored, and displayed. Conduct regular stock takes and manage stock discrepancies.
Visual Merchandising: Maintain high visual merchandising standards to enhance the customer shopping experience and optimize product sales.
Store Operations: Oversee all store operations, including opening and closing procedures, cash handling, and daily operational tasks.
Health and Safety Compliance: Ensure compliance with health and safety regulations, store policies, and procedures.
Administrative Tasks: Prepare reports on sales, stock, and employee performance. Manage store scheduling and payroll.
Staff Training: Conduct training on product knowledge, sales techniques, customer service, and company policies to ensure all staff members are well-equipped to perform at their best.
Marketing & Promotion: Implement store-based marketing initiatives, including in-store promotions, displays, and partnerships. Engage with local communities and businesses for cross-promotional opportunities.

Key Skills and Qualifications

Requirements:

Experience: Proven experience in a retail management position, preferably in the home or building materials industry (experience with tiles or similar products is a plus).
Leadership: Strong leadership, coaching, and team-building skills. Ability to lead by example and inspire others to meet objectives.
Sales Focus: Strong sales background with the ability to identify opportunities and drive store revenue.
Customer-Centric: Passionate about delivering excellent customer service and building long-term relationships with customers.
Organizational Skills: Excellent organizational, time-management, and multitasking abilities.
Communication: Clear and effective communication skills, both written and verbal.
Problem Solving: Strong decision-making skills with the ability to solve problems effectively.
IT Proficiency: Comfortable using retail software, spreadsheets, and other digital tools.

If you're passionate about retail, customer service, and managing a successful team, we'd love to hear from you.

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