Supplier Quality Assurance Manager - Johannesburg, South Africa - Yum

Yum

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Key Responsibilities
Strategic

Define and implement SQA strategies & policies around high risk materials (Cat ABC material) to ensure long term success of the KFC brand
Setting direction for long term continuous supply of high risk materials.
Align with suppliers on international/local QA&FS requirements and trends
Strategically manage SQA risk through structured and strategic risk assessment across Africa on Cat A materials

Planning

Accountability for compliance with Global SQA requirements
Attend international QA & FS conference calls
Take the lead as part of a crossfunctional team in various QA & FS related projects.
Identify QA & FS gaps and draw up action plans to close these
Support 100% approved supply

Execution

Coach, support and train local suppliers on Yum Global QA requirements, with specific focus on building capability in supplier and Franchisee teams. Visit restaurants and suppliers across South Africa
Manage supplier approval and ongoing performance against Yum audits (Food Safety, Quality Systems, Packaging, Distribution)
Formulate and drive corrective action plans with suppliers
Handle requests from suppliers for Alternative Minimum Standards (AMS requests)
Through execution team, ensure product cuttings are performed on core products as per KFC requirements
Review of supplier KPI's and drive corrective and preventative control
Signing off Specifications and Quality Assurance Programs with your suppliers
Supplier visits / approval of new suppliers/Line sign off and new product production sign off
Ensure SQA related customer complaints are addressed with feedback. Consolidate and trend level 1 complaints.(Foreign objects, alleged food poisoning and allergens)
Monitor RPC complaints process through Administrator role and ensure trending of data and insights around corrective actions are completed for your Cat ABC suppliers.
Support recall of nonconforming product
Ensure all your suppliers are loaded on STARnet
Calibration of auditors to Yum expectations
Work closely with operations department to finalize CSL's

Stakeholder Management

Be able to influence (upwards and downwards) and collaborate across a vast network of stakeholders to ensure compliance around SQA&FS that include frequent interactions with the following people or groups:
External Suppliers, QA&FS Senior Manager, Chief Supply Chain Officer, Global QA&FS, Peers, SCM Category Team, FIT, Franchisees

Working Model

Normal working conditions in the office (hybrid work 3 days a week in the office) plus regular field trips within SA. Support across Africa will be required based on resource loading.

Qualifications

Experience and Knowledge

A minimum of 6 to 8 years' experience in QA&FS within the food industry including operational exposure to quality control
Experience in QSR advantageous
Team Leadership and people development experience
HACCP Programs
Lead Auditor Programs
Exposure to global QA&FS programs and principles advantageous

Competencies

Influencing, collaboration, communication, capability development, strategic thinking, risk assessment, business savvy, people development

Innovation

High responsibility for significantly modifying processes
Judgment and decision making
Supplier Approvals, Facility Approvals. This job has recommendation responsibility to QA Senior Manager but will also have some final authority as the lead of SQA on certain suppliers in Africa
Problemsolving and analysis:
Q&FS noncompliances, Material concession management, Product Recalls, Approval and signoff of new supplier premises and products, approval of materials in innovation. Market entry readiness from a QA&FS POV.
Processes are somewhat defined but many require new approaches to be solved so key design work is foreseen.