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Desktop Support Technician - Cape Town, South Africa - Cape Union Mart International
Description
Duties and Responsibilities:
- Provide comprehensive technical assistance and support to endusers, addressing hardware, software, and networkrelated issues. This support will be offered both inperson and remotely, covering all major platforms such as Windows, MacOS, and Linux.
- Perform diagnostic procedures and effectively resolve hardware and software problems across a wide range of devices, including desktops, laptops, printers, mobile devices, and telephony peripherals.
- Offer guidance and training to endusers, empowering them to make the most of technology resources and tools available to them.
- Proficiently handle audiovisual equipment, such as projectors, wireless casting devices, and videoconferencing systems.
- Effectively manage stakeholders, fostering strong relationships and ensuring their needs and expectations are addressed.
- Demonstrate adaptability and responsiveness in the face of change, effectively navigating and embracing new circumstances.
- Foster a culture of creativity and innovation, encouraging the generation of new ideas and solutions.
Qualifications and Experience:
- Proven experience as a Desktop Support Engineer or in a similar technical support role.
- A relevant IT National Diploma.
- Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), ITIL, Apple certification or equivalent will be advantageous.
- Solid technical experience working with MS Office365, displays technical skills in WAN/LAN, Point of Sale (strong understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Active Directory administration and user management.
- Valid driver's license.
