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Leadership and Management
- Supervise and guide the technical support team, providing direction, training, and assistance.
- Develop and implement operational strategies to enhance efficiency and performance.
- Coordinate with other departments to align operational activities with project goals.
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Technical Execution
- Responsible for installation, configuration, and calibration of hardware components such as cameras, controllers, and access points.
- Conduct thorough testing and quality assurance checks to ensure proper functionality and performance of installed hardware.
- Troubleshoot and diagnose hardware and networking issues, utilizing advanced technical knowledge and diagnostic tools.
- Manage the setup and configuration of networking infrastructure, including routers, switches, and firewalls.
- Provide high-level technical guidance and support during site upgrades, expansions, and system migrations.
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Project Management
- Oversee and manage installation teams, ensuring projects are completed on time and within budget.
- Develop detailed project plans and monitor progress to ensure smooth execution and timely completion.
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Client Communications
- Serve as the primary point of contact for clients during installation projects, providing regular updates and addressing concerns.
- Collaborate with clients to understand their requirements and ensure installations meet their expectations.
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Documentation and Continuous Improvement
- Oversee the documentation of technical procedures, configurations, and troubleshooting steps.
- Identify opportunities for process improvements and implement changes to enhance operational efficiency and effectiveness.
- Completed Matric. Degree / Diploma will be advantageous
- Proven experience in a technical support or operations management role with a hands-on approach.
- Extensive proficiency in hardware installation, configuration, and calibration techniques.
- Strong understanding of networking principles, protocols, and technologies.
- Hands-on experience with diagnostic tools and equipment for hardware and network troubleshooting.
- Demonstrated ability to analyze complex technical problems and implement effective solutions.
- Excellent communication skills and ability to collaborate effectively with cross-functional teams.
- Relevant certifications in technical support, networking, or related fields.
- Experience with Hikvision hardware is a bonus.
- Ownership of a vehicle and tools is a bonus.
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Operations Manager - Western Cape, South Africa - Armstrong Appointments
Description
Seeking a hands-on Operations Manager to lead technical support team, overseeing installation, maintenance, and troubleshooting of hardware and networking systems.
Our client is a leading provider of technical support services, seeking a skilled Operations Manager to lead their technical support team. The ideal candidate will have a strong background in technical support and operations, with a hands-on approach to managing projects and teams.
