Technical Manager - East Rand, South Africa - Unique Personnel

Unique Personnel
Unique Personnel
Verified Company
East Rand, South Africa

19 hours ago

Thabo Mthembu

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Thabo Mthembu

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Description

Job Number

  • 71215

Job Type

  • Permanent

Job Title

  • Technical Manager (EMT)

Computer Skills

  • BAAN,MS Excel,MS Outlook,Ms Word,Lisa

Industry

  • Machinery

City

  • Ekurhuleni (East Rand)

Province

  • Gauteng

Role Summary

  • Reporting to the Head of Service EMT, the Technical Manager provides a dedicated aftersales service to the field service department, workshop, Dealers key accounts in terms of technical, sales, warranty and product support related matters.

Accountabilities / Key Performance Areas

  • Manages and oversees the Product Support and Technical Specialist team.
  • Communicates with Dealers, internal divisions, subcontractors and company EMT Factories with regards to technical, warranty, repair procedures, design and warranty status.
  • Communicates with the Head of Service EMT and dealers on warranty status.
  • Continuously manages the inspections of customer fleet units.
  • Ensures departmental compliance with legislation, company policies, procedures, guidelines and directives.

Primary Responsibilities

  • Conducts on and offsite technical inspections and compiles reports with regards to operation, application, undercarriage, failures and modifications and follows up with appropriate corrective recommendations.
  • Manages the inspections of the rental fleet.
  • Provides advice and recommendations with regards to training programs, attachment and reinforcing packages.
  • Assists Dealers, suppliers and company technical staff with regards to technical queries.
  • Meets regularly with dealer operational management locally and in neighbouring countries in order to sort out queries and concerns.
  • Corresponds with the Head of Service _EMT, dealer warranty department and company factories with regards to open claims, policy warranty decisions and motivates for acceptance/review of rejected claims.
  • Liaises with sales department with regards to negotiating pricing, quotations and machine configurations.
  • Compiles and distributes service literature to dealers and internally.
  • Initiates and controls factory required modifications and campaigns related to the dealer's equipment.
  • Reports to management on a monthly basis or, if necessary, as a problem is detected.
  • Ensures quality control and compliance with company maintenance standards during inspections, services and repairs.
  • Complies with legislative, regulatory and authority requirements.
  • Implements company policies, procedures, guidelines and directives and conversant with environment, safety drug and alcohol policies, OHS management system and emergency plan and ensures staff compliance
    Inherent Requirements

Education & Experience:


  • Diploma/NQF 6, with relevant trade (EME or autoelectrician) with a minimum of 5 years' related experience at a supervisory / management level.

Computer Skills:


  • MS Office
  • Proficiency in Outlook, Word and Excel.
  • Knowledge on Baan, Lisa, Diagnostic programs (Sculi / Lindiag), Lidos, Livision, Li-DAT Lidos and LiWM

General Skills:


  • Strong leadership and customer service skills
  • Excellent communication skills and diplomacy
  • Technical knowhow and troubleshooting
  • High tolerance for stress and work pressure

What Qualification

Minimum Qualification

  • Any

Status

  • Available
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