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    • Operations/Workshop Manager - Cape Town - West Coast Personnel

    West Coast Personnel
    West Coast Personnel Cape Town

    1 month ago

    West Coast Personnel background
    Description
    Job Description:

    Fleet Management

    • Oversee the maintenance, repair, and servicing of a 250-car fleet to ensure all vehicles are roadworthy and meet quality standards.
    • Develop and manage preventative maintenance schedules to minimize vehicle downtime.
    • Ensure vehicles are prepared and delivered on time to meet customer bookings and reservations.
    • Monitor fleet utilization and recommend strategies for optimization and efficiency.
    • Communicate downtime to sales team with accurate deadlines on availability to optimize rental income.

    Workshop Management

    • Supervise daily operations of the workshop, ensuring quality control and adherence to deadlines.
    • Manage a team of technicians, mechanics, and support staff to deliver timely and effective repairs.
    • Establish and maintain standard operating procedures for repairs and maintenance.
    • Source, negotiate, and manage relationships with suppliers for parts and materials.
    • Conduct regular audits of tools, equipment, and safety standards in the workshop.
    • Ensure workshop cleaning culture is adhered to and managed at all times.
    • Manage workshop shifts and overtime.

    Panel Shop & Rim Repair Management

    • Oversee all panel-beating and spray-painting work, ensuring adherence to quality and safety standards.
    • Coordinate with the panel shop team to ensure timely delivery of vehicles after cosmetic repairs.
    • Inspect completed panel work to guarantee high-quality finishes and customer satisfaction.
    • Prioritize minor repairs such as bumpers and minor scratches with a 4-hour turnaround time.
    • Ensure damaged hub caps/rims are repaired/replaced prior to any rental.
    • Ensure the rim repairer has sufficient hub caps and rims to avoid downtime for repairs.
    • Sign off on all orders for parts, materials, and consumables.

    Administrative Duties

    • Maintain accurate records of all repairs, maintenance, and servicing activities.
    • Prepare monthly/weekly reports on all vehicle malfunctions and panel shop performance.
    • Manage all maintenance and repairs related expenses.
    • Ensure new/for sale vehicles go through Roadworthy, major service, and fitment of tracking units.
    • Inspect job cards and ensure accurate fitment of all parts.

    Customer Service

    • Collaborate with the customer service team to address vehicle-related issues promptly.
    • Ensure vehicles meet customer expectations in terms of cleanliness, functionality, and appearance.
    • Ensure all vehicles are on time for rental.
    • Utilize the "vehicle upgrade policy" in case of an emergency.

    Roadside Assistance

    • Carry the 24-hour roadside assistance telephone, attend to all calls and assist clients with queries and malfunctions.
    • Send out the technician on standby to attend to vehicle malfunctions, ensuring the technician is:
      • On time
      • Dressed well
      • Prepared with all parts required to ensure a good repair
    • Occasionally attend to malfunctions with technicians to monitor behavior, client experience, and technician overall performance.
    • Manage the process of vehicle and part handover on a weekly basis.
    • Ensure roadside assistance vehicle is maintained and serviced on time; no downtime can be afforded.
    • Vehicle exchanges due to malfunctions to go through the "vehicle exchange procedure."
    • In case of major accidents, attend the accident scene and write reports for future reference.

    Parts Department

    • Oversee parts departments.
    • Sign off on all large orders.
    • Participate in monthly stock takes to ensure accuracy.
    • Ensure parts department is kept neat and tidy at all times.
    • Build healthy relationships with suppliers.
    • Manage part turnaround times to minimize downtime.

    Key Responsibilities:

    • Strong knowledge of automotive mechanics, diagnostics, and maintenance processes.
    • Experience in managing panel shop operations will be beneficial.
    • Proficient in fleet management software and workshop management tools.

    Key Performance Indicators (KPIs)

    • Fleet availability rate.
    • Maintenance and repair turnaround time.
    • Quality control pass rate for vehicles.
    • Cost efficiency of workshop and panel shop operations.
    • Monthly vehicle malfunction ratio.
    • On-time vehicle availability.
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