Technical Support:
- Provide first-level support to users via phone, email, or in-person for hardware, software, and network-related issues.
- Troubleshoot and resolve issues related to operating systems, applications, and peripheral devices.
System Administration:
- Assist in setting up and configuring new hardware and software.
- Monitor and maintain computer systems and networks.
- Manage user accounts, permissions, and access rights in Active Directory or equivalent systems.
Documentation & Reporting:
- Maintain detailed logs of support requests and resolutions in a ticketing system.
- Create and update technical documentation, including user guides and FAQs.
Preventative Maintenance:
- Perform routine system updates, backups, and patch management.
- Ensure compliance with IT security policies and standards.
Collaboration & Training:
- Liaise with third-party vendors for hardware repairs and software issues.
- Provide basic IT training to staff and recommend best practices for system usage.
Educational Background:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Technical Skills:
- Strong knowledge of Windows/macOS operating systems, Microsoft Office Suite, and common enterprise applications.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Experience with ITSM tools (e.g., ServiceNow, Jira).
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication abilities.
- Ability to work both independently and collaboratively in a team environment.
Preferred Qualifications:
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications (e.g., MCSA).
- Experience with cloud platforms like Microsoft Azure or AWS.
- Familiarity with remote desktop tools and virtualization software (e.g., VMware, Citrix).
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Description
Responsibilities and Duties
Desired Experience & Qualification
-
IT Support Support Technician
Midvaal Recruitment- Midrand
-
IT Support
Linkfields Innovations (Pty) Ltd- Midrand
-
IT Support Specialist
Network IT- Midrand
-
It Support Specialist Midrand
Network IT- Midrand
-
Customer Support Agent
Ultra Personnel- Midrand
-
Junior IT Support Technician
Flink Recruitment- Midrand
-
Dealer Support Consultant
iSON Xperiences- Midrand
-
Support Engineer _ Vodacom World
Nexio- Midrand
-
It Desktop Support Engineer Midrand
Noam Solutions- Midrand
-
Desktop Support Technician L2
Excis Compliance- Midrand
-
Regulatory and Legislative Support Specialist
Careers at DLK Group- Midrand
-
Moodle Technical Support Engineer
Adapt IT Group- Midrand
-
Specialised ICT Support Specialist
DLK Group- Midrand
-
MCSE First Line Support Engineer
Datacentrix- Midrand
-
Specialist Application Support Pretoria, Midrand, Sandton
Workforce Staffing - Gauteng- Midrand
-
X6 MCSE Certified First Line Support Engineer
Data Centrix- Midrand
-
Support Engineer Vodacom World Nexio Midrand, Gauteng
Info Desk- Midrand
-
Customer support care
KQ workers pty Ltd- Edenvale
-
Solutions Architect: Managed Services
Nexio- Midrand
-
HR Operations Coordinator
ikeja- Midrand