IT Support - Midrand - LINKFIELDS INNOVATIONS (PTY) LTD

    LINKFIELDS INNOVATIONS (PTY) LTD
    LINKFIELDS INNOVATIONS (PTY) LTD Midrand

    1 week ago

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    Description
    We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance and support to end-users across the organization. The role involves diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal functionality of technology systems.

    Responsibilities and Duties

    • Technical Support:

      • Provide first-level support to users via phone, email, or in-person for hardware, software, and network-related issues.
      • Troubleshoot and resolve issues related to operating systems, applications, and peripheral devices.
    • System Administration:

      • Assist in setting up and configuring new hardware and software.
      • Monitor and maintain computer systems and networks.
      • Manage user accounts, permissions, and access rights in Active Directory or equivalent systems.
    • Documentation & Reporting:

      • Maintain detailed logs of support requests and resolutions in a ticketing system.
      • Create and update technical documentation, including user guides and FAQs.
    • Preventative Maintenance:

      • Perform routine system updates, backups, and patch management.
      • Ensure compliance with IT security policies and standards.
    • Collaboration & Training:

      • Liaise with third-party vendors for hardware repairs and software issues.
      • Provide basic IT training to staff and recommend best practices for system usage.

    Desired Experience & Qualification

    • Educational Background:

      • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
    • Technical Skills:

      • Strong knowledge of Windows/macOS operating systems, Microsoft Office Suite, and common enterprise applications.
      • Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
      • Experience with ITSM tools (e.g., ServiceNow, Jira).
    • Soft Skills:

      • Excellent problem-solving and analytical skills.
      • Strong verbal and written communication abilities.
      • Ability to work both independently and collaboratively in a team environment.
    • Preferred Qualifications:

      • Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications (e.g., MCSA).
      • Experience with cloud platforms like Microsoft Azure or AWS.
      • Familiarity with remote desktop tools and virtualization software (e.g., VMware, Citrix).


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