Administrator - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Invest
Function:Administration and Office Support
Date:14-Feb-2023- Discovery - Invest- Administrator
About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Invest
Discovery Invest is an ever growing fastpaced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
Key Purpose
To provide a world class service offering to franchises and brokers by utilizing strong administrative and relationship building skills
Areas of responsibility may include but not limited to
Servicing of Discovery Invest Contracts post activation
Annuity Review Updates
Annuity payment date changes
Annuity tax queries and calculations
Annuity updates from internal departments
General Credit Control Queries
Credit Control Reports
Force Debits
Premium Holidays
Premium Arrangements

Bank details changes

Annuities and Direct Debit
Change of Debit order dates
Handling telephonic queries from policyholders, financial advisors and franchises
Ownership and accountability of all telephonic and written queries
Liaising with clients and franchise in order to provide quality customer service
Relationship building with financial advisors and internal and external colleagues /clients
Assisting with testing, system implementations and involvement in various department projects
Achievement of service levels and team performance and goals

Personal Attributes and Skills

Customer Focused must have the ability to work with a range of people and have excellent interpersonal and communication skills. (Written, verbal and telephonic)
Must be passionate about customer service and be able to provide value added service
Strong organisational skills and ability to prioritize, plan, manage deadlines and control own work
The ability to be selfmotivated and proactive.
The ability to work under pressure
Judgment and problem solving skills
Team player
Quality Orientation/Attention to Detail

Education and Experience

Matric
A minimum 2 years' administrative experience in the LISP industry
Knowledge and understanding of Long-Term Insurance Legislation (essential)
Knowledge and experience in administration of annuities (advantageous)
Knowledge and experience in administration Tax on Income (advantageous)
Knowledge and understanding of the Lisp industry and retirement Products
Paradigm
Compass SMAD (DFC)
Web QA
Good knowledge and workings of Microsoft EXCEL and WordWeb QA
EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.